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Transactional client feedback based on a "Resolved" ticket, a ticket "Reply" or simply sent from your Outlook or other email client.
The integration will bring over all survey data related to the ticket from one of our CRM or PSA partners. See our integrations page for more info.
The ability to send feedback notifications to the appropriate manager or employee, so they can take immediate action.
Survey responses written back into ticket notes in your PSA. Available on Connectwise, Autotask and Zendesk.
Make your client satisfaction stats public to help recruit new business.
Pull data based on your company, your clients, your employees and more to help achieve continuous improvement.
Save report filters and schedule reports to be sent internally or externally to clients.
High level management reporting to quickly identify trends.
Individual Employee performance data, available to both managers and the individual employee.
Automatically give micro-rewards for delivering an amazing customer experience.
Create a customized store and offer auto procurement of some items.
Access and send Crewhu data to render on external sources. Each connection is a premium integration.
Access integrations listed in the Premium Integrations section below.
Dashboards that can be added to a bigscreen to make metrics and leaderboards public to the team.
Customize your landing page to easily send happy clients to your social media properties to leave online reviews, increasing SEO and your online reputation.
Add a live feed of client feedback to your marketing website to improve SEO and your online reputation.
Import existing survey data to Crewhu.
Strengthen your culture by recognizing your team daily on your core values. Use peer, manager, and executive recognition to support a culture of team appreciation and collaboration.
Create healthy competition using internal Crewhu metrics and metrics collected from our premium integrations. See our integration section below.
Create automated contest using any metric important to your business.
Relational client feedback surveys to identify promoters, passives and detractors.
Create a continuous improvement process across your organization. Use cases include 1- click surveys for your help desk, projects, billing, onboarding & more.
Feeds survey data to BrightGauge. The Crewhu + BrightGauge integration has 46 default gauges, the most default gauges compared to other survey providers.
We gamify documentation engagement metrics by automatically pulling IT Glue engagement updates.
Feed survey results, create notification triggers, and recognize your team right from within Slack.
Feed survey results, create notification triggers, and recognize your team right from within MS Teams.
Create an API key using Crewhu's open API to bring Crewhu's data to your custom application.
Just sign up. There is no payment information required. If you decide to move forward with the platform and enter in your payment information you will only be charged once the free trial expires. If the free trial expires without payment users will lose access to their accounts.
During the free trial period the administrator can go to the Company Profile page by pressing the button on the upper right corner of the administrator account. The administrator can enter in their credit card information on this page and the account will be charged at the end of the free trial period.
We charge your credit card on file on a monthly basis and we base the monthly charge on the maximum number of active employees from the previous period. Annual plans are charged for the entire year up front for a less expensive monthly rate. Upgrades during the annual period are charged on a prorated basis. Annual plans do not offer refunds, but we have a 60 day guarantee for annual plans based on the day your account is created.
There are no contracts and you can cancel anytime by emailing firstname.lastname@example.org.
Each active employee will have their own account and login. Crewhu can be accessed by any web browser but we recommend Chrome. There is also a Crewhu app that can be downloaded at the iPhone and Google stores. We are always focusing on ways to make Crewhu easy to use for you and your team.
We offer a no commitment free trial as well as a guarantee on our annual plans. If you decide to pay annually, we will offer a refund 60 days from the day you first create your account.