There are a few types of benchmarking organizations should utilize, including internal, external, and performance. Here’s why they matter.

Topics: Business Strategy, KPIs, Benchmarking

Net Promoter Score provides deep insight into what customers think of your company. Here’s how to use the results to improve your workflows and overall employee satisfaction.

Topics: Company Culture, NPS, eNPS

Motivate, engage, and train employees more effectively by integrating gaming into your hiring and recruitment strategy.

Topics: hiring and recruiting, new employees, candidate evaluation, gamification for recruiting and hiring

Gamification offers a unique approach to incentives and rewards programs that increases customer engagement and boosts connections

Topics: gamification, Customer experience, customer engagement

 

Topics: customer retention, KPI, Lack of KPI, Feedback process

Topics: customer retention, KPI, Lack of KPI, Feedback process

Gamification is a fun way to engage employees and teach them new skills while boosting teamwork and inspiring individuals to work harder. Learn how to include it in your training process and what elements to focus on.

Topics: Gamification, Employee Training, Engagement

Survey questions should all relate to your end goal. Make sure every question has a purpose

Topics: survey goals, customer surveys, best practices

 

Topics: Customer experience, Net Promoter Score, customer loyalty, key performance indicators, customer service management

When a customer has a bad experience, you have to act fast

Topics: Customer Service, handling customer service, active listening