Testimonials aren’t reviews

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Once more with feeling

Topics: employee recognition, employee engagement, recognition award, employee retention, employee satisfaction, employee appreciation, employee loyalty, employee reinforcement, performance

It’s not always as simple as asking for feedback

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

By now you should have thousands of reviews, right?

Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Finding the purpose to engage

Topics: employee recognition, employee engagement, employee of the month, employee retention, employee satisfaction, productivity, employee productivity, employee appreciation, equal opportunities, performance, Customer Care, work life balance

Topics: employee recognition, employee engagement, employee retention, employee productivity, employee appreciation, employee performance benchmarks, employee loyalty

Topics: employee engagement, employee appreciation, employee loyalty, performance

Topics: measurement, performance

Topics: Establishing value, Customer Care, Customer experience, trends