Topics: Customer Service, handling customer service, active listening

 

Keeping your customers happy starts by keeping your employees happy. Follow these three R's of an effective employee rewards program. 

Topics: employee recognition, employee engagement, employee retention, employee productivity, peer recognition, Employee Retention and Satisfaction

 

Topics: customer retention, KPI, Lack of KPI, Feedback process

 

There are a lot of opportunities to retain customers and increase revenue and NPS surveys is one of them.

Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS

 

Topics: positive company culture, Hiring Culture Fits, Employee Retention and Satisfaction, Better Hiring Strategies

 

Topics: customer satisfaction, KPI

 

Happy customers are loyal customers, but how do you know how they feel about your business? CSAT stands for Customer Satisfaction and it’s a measurement of your customer satisfaction with the service they’ve just used at your company.

Topics: surveys, customer satisfaction, measurement, Customer Care

 

Topics: customer feedback, Employee Retention and Satisfaction, growth engine, Managing a remote team culture

Topics: Customer Care, KPI, Resetting Goals and KPIs

 

Topics: Company Culture, Company Leadership