Topics: employee engagement, Customer Service, Customer Care, trends

Analyzing people

Topics: employee recognition, employee engagement, employee retention, employee satisfaction, employee productivity, employee appreciation, fair treatment, equal treatment, equal opportunities, employee loyalty, measurement, employee reinforcement, Establishing value, eliminate confusion

Reviews aren’t always glowing, and that’s OK

Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Testimonials aren’t reviews

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Once more with feeling

Topics: employee recognition, employee engagement, recognition award, employee retention, employee satisfaction, employee appreciation, employee loyalty, employee reinforcement, performance

It’s not always as simple as asking for feedback

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

By now you should have thousands of reviews, right?

Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Finding the purpose to engage

Topics: employee recognition, employee engagement, employee of the month, employee retention, employee satisfaction, productivity, employee productivity, employee appreciation, equal opportunities, performance, Customer Care, work life balance

Topics: employee recognition, employee engagement, employee retention, employee productivity, employee appreciation, employee performance benchmarks, employee loyalty