Gamification is an effective way to make work more fun and engage employees in learning like never before. You’ll also improve your image as an employer. Here’s how.

Topics: employee satisfaction, gamification at work, gamification and employee engagement

Escalation metrics have a big impact on CSAT and the overall customer experience with a company. So, what is escalation? And why is it important to track ticket escalation metrics?

Topics: Customer Service, Customer Service Metrics, Ticket Escalation Metrics

How many of your help desk tickets are actually complete? How do you define ticket completeness? And how can tracking ticket metrics help?

Topics: Customer Service, Ticket Completeness, Service Tickets

Are you tracking the right metrics for a higher customer satisfaction score (CSAT)?

Topics: Customer Service, NPS, CSAT

Ready to start rewarding and recognizing your workers? Learn about 6 methods that will keep employees engaged and motivated.

Topics: employee recognition, gamification, Employee Rewards Programs

Your employees deserve recognition for all that they do, but a dedicated rewards program will also help your business grow.

Topics: Company Culture, Employee Rewards Program, HR Platform

Rewarding and recognizing employees leads to greater employee engagement, which increases retention and helps create a more positive overall workplace.

Topics: employee engagement, Employee Rewards and Recognition, Work Culture

You can’t sufficiently track NPS progress without a baseline. Here’s where to start.

Topics: Customer experience, Net Promoter Score, Metrics

There are a few types of benchmarking organizations should utilize, including internal, external, and performance. Here’s why they matter.

Topics: Business Strategy, KPIs, Benchmarking