Gamification offers a unique approach to incentives and rewards programs that increases customer engagement and boosts connections

Topics: gamification, Customer experience, customer engagement

 

Topics: customer retention, KPI, Lack of KPI, Feedback process

 

Topics: customer retention, KPI, Lack of KPI, Feedback process

Gamification is a fun way to engage employees and teach them new skills while boosting teamwork and inspiring individuals to work harder. Learn how to include it in your training process and what elements to focus on.

Topics: Gamification, Employee Training, Engagement

Survey questions should all relate to your end goal. Make sure every question has a purpose

Topics: survey goals, customer surveys, best practices

 

Topics: Customer experience, Net Promoter Score, customer loyalty, key performance indicators, customer service management

 

Topics: Customer Service, handling customer service, active listening

 

Keeping your customers happy starts by keeping your employees happy. Follow these three R's of an effective employee rewards program. 

Topics: employee recognition, employee engagement, employee retention, employee productivity, peer recognition, Employee Retention and Satisfaction

 

There are a lot of opportunities to retain customers and increase revenue and NPS surveys is one of them.

Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS

 

Topics: positive company culture, Hiring Culture Fits, Employee Retention and Satisfaction, Better Hiring Strategies