The Employee Engagement Blog

The Employee Engagement Blog

6 Ways Gamification Makes You a Better Employer

Posted by Stephen Spiegel on Jan 20, 2021 8:13:56 AM

Gamification is an effective way to make work more fun and engage employees in learning like never before. You’ll also improve your image as an employer. Here’s how.

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Topics: employee satisfaction, gamification at work, gamification and employee engagement

3 Budgeting Tips for Employee Engagement Programs

Posted by Stephen Spiegel on Jan 13, 2021 9:30:00 AM

Starting an employee engagement program takes lots of planning, including setting up the right budget. Here are 3 tips to help you succeed.

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Are Your Ticket Escalation Metrics Bringing You Down?

Posted by Stephen Spiegel on Dec 21, 2020 9:30:00 AM

Escalation metrics have a big impact on CSAT and the overall customer experience with a company. So, what is escalation? And why is it important to track ticket escalation metrics?

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Topics: Customer Service, Customer Service Metrics, Ticket Escalation Metrics

How Poor Ticket Completeness Is Hurting Customer Satisfaction

Posted by Stephen Spiegel on Dec 9, 2020 9:30:00 AM

How many of your help desk tickets are actually complete? How do you define ticket completeness? And how can tracking ticket metrics help?

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Topics: Customer Service, Ticket Completeness, Service Tickets

Top SLA Metrics for a High-Performing Customer Service Team

Posted by Stephen Spiegel on Dec 2, 2020 9:30:00 AM

Are you tracking the right metrics for a higher customer satisfaction score (CSAT)?

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Topics: Customer Service, NPS, CSAT

6 Types of Employee Recognition and Rewards Programs That Really Work

Posted by Stephen Spiegel on Nov 25, 2020 4:18:50 PM

Ready to start rewarding and recognizing your workers? Learn about 6 methods that will keep employees engaged and motivated.

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Topics: employee recognition, gamification, Employee Rewards Programs

5 Steps to Start Your Employee Rewards and Recognition Program

Posted by Stephen Spiegel on Nov 11, 2020 1:23:40 PM

Your employees deserve recognition for all that they do, but a dedicated rewards program will also help your business grow.

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Topics: Company Culture, Employee Rewards Program, HR Platform

Top 6 Reasons to Implement a Rewards and Recognition Program

Posted by Stephen Spiegel on Nov 4, 2020 12:49:59 PM

Rewarding and recognizing employees leads to greater employee engagement, which increases retention and helps create a more positive overall workplace.

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Topics: employee engagement, Employee Rewards and Recognition, Work Culture

Set a Baseline for Your NPS

Posted by Stephen Spiegel on Oct 28, 2020 1:05:48 PM

You can’t sufficiently track NPS progress without a baseline. Here’s where to start.

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Topics: Customer experience, Net Promoter Score, Metrics

6 Types of Benchmarking Your Business Needs to Know About

Posted by Stephen Spiegel on Oct 14, 2020 1:15:22 PM

There are a few types of benchmarking organizations should utilize, including internal, external, and performance. Here’s why they matter.

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Topics: Business Strategy, KPIs, Benchmarking

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