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Stephen Spiegel

Recent Posts

How to Gamify Your Metrics (and Why You...

Posted by Stephen Spiegel on Mar 11, 2021

Gamification can be used in conjunction with your strategy for tracking metrics. Are.

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How Your Online Reputation Can Boost...

Posted by Stephen Spiegel on Feb 17, 2021

Your online reputation matters more than ever. When was the last time you focused on.

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5 Ways to Improve Business Processes...

Posted by Stephen Spiegel on Feb 10, 2021

Ready to start crushing your goals? Improving your processes is the first step. These.

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6 Help Desk Metrics That Boost Customer...

Posted by Stephen Spiegel on Jan 27, 2021

The help desk is often the first touchpoint that a customer has with your business..

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6 Ways Gamification Makes You a Better...

Posted by Stephen Spiegel on Jan 20, 2021

Gamification is an effective way to make work more fun and engage employees in.

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3 Budgeting Tips for Employee...

Posted by Stephen Spiegel on Jan 13, 2021

Starting an employee engagement program takes lots of planning, including setting up.

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Are Your Ticket Escalation Metrics...

Posted by Stephen Spiegel on Dec 21, 2020

Escalation metrics have a big impact on CSAT and the overall customer experience with.

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How Poor Ticket Completeness Is Hurting...

Posted by Stephen Spiegel on Dec 9, 2020

How many of your help desk tickets are actually complete? How do you define ticket.

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Top SLA Metrics for a High-Performing...

Posted by Stephen Spiegel on Dec 2, 2020

Are you tracking the right metrics for a higher customer satisfaction score (CSAT)?

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6 Types of Employee Recognition and...

Posted by Stephen Spiegel on Nov 25, 2020

Ready to start rewarding and recognizing your workers? Learn about 6 methods that.

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