The Employee Engagement Blog

The Employee Engagement Blog

Stephen Spiegel

Recent Posts

Is Work-Life Balance What You Think It Is?

Posted by Stephen Spiegel on Feb 6, 2019 9:57:00 AM

Do good work and make great memories

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Topics: work life balance

Are You Doing Performance Reviews Wrong? The New Age of Employee Reviews.

Posted by Stephen Spiegel on Jan 23, 2019 10:00:00 AM

The old way of doing employee reviews is, well, old

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Topics: employee reinforcement

6 Customer Experience Trends You Need To Know for 2019

Posted by Stephen Spiegel on Jan 11, 2019 10:00:00 AM

Customers want more

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Topics: Customer experience, trends, customer focus

2018 Business Blog Index

Posted by Stephen Spiegel on Jan 9, 2019 11:27:40 AM

Serving businesses is why we exist

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6 Signs That It Might Be Time to Let an Employee Go

Posted by Stephen Spiegel on Dec 21, 2018 10:30:00 AM

Terminating an employee is a delicate business

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Topics: employee reinforcement, employee termination

How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018 9:01:00 AM

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

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Topics: Customer experience, Customer Care, customer satisfaction, using customer feedback

Handbooks Help Eliminate Confusion and Boost Employee Engagement

Posted by Stephen Spiegel on Nov 21, 2018 9:53:00 AM

Is your employee handbook confounding, incomplete, or forgettable?

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Topics: employee engagement, handbook, eliminate confusion

Want to Make Sure Employees Read Important Emails? Gamify Them!

Posted by Stephen Spiegel on Nov 6, 2018 9:00:00 AM

Gamifying email can ensure employees read and act upon important information

You’ve got some important information to get out to employees in an email, but you know – because it describes you, too – they’re so bombarded with electronic messages that the chances of them reading it are about as likely as winning the lottery.

Maybe it’s time to up your game and gamify things. Here’s some clarification if you’re fuzzy on the term. Gamification is the process of incorporating game mechanics to drive the desired behavior from readers. It’s often used in educational and training software environments, and gamification can be an effective way to ensure that important information delivered in an email to employees is read and acted upon.

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Topics: gamification

6 Tips to Help MSPs Build an Effective Pricing Strategy

Posted by Stephen Spiegel on Oct 16, 2018 8:59:00 AM

Without guidance, MSP pricing can be tricky business

Pricing can be a nerve-racking endeavor for managed service providers (MSPs). Too little and you’re not only underpaying yourself, but you also risk looking inexperienced.

The move away from fee-for-service to vastly more complicated MSP pricing models certainly hasn’t made things easier. MSP pricing can be anything but consistent, with variants dependent on the costs for specific services, and even the city you’re doing business in.

The goal is to find that perfect spot, identifying the exact amount clients are willing to pay, while still protecting your profit.

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Topics: MSPs

Customer Service or Customer Care: What’s the Difference?

Posted by Stephen Spiegel on Oct 2, 2018 9:00:00 AM

Customer service has an inward flow. Customer care flows outward. You need to know who should practice each, and how both contribute to the overall customer experience.

You wouldn’t be reading this if you didn’t have competitors that are snatching up prospects and customers. You do – and they can match you on price, as well as quality. How, then, do you differentiate yourself?

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Topics: Customer Service, Customer Care, Customer experience