The Employee Engagement Blog

The Employee Engagement Blog

Stephen Spiegel

Recent Posts

How Gamification Increases Customer Engagement and Happiness

Posted by Stephen Spiegel on Sep 16, 2020 10:00:00 AM

Gamification offers a unique approach to incentives and rewards programs that increases customer engagement and boosts connections

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Topics: gamification, Customer experience, customer engagement

What to Do When You Feel Like You’ve Hit a Ceiling of Revenue

Posted by Stephen Spiegel on Sep 13, 2020 4:40:49 PM

 

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Topics: customer retention, KPI, Lack of KPI, Feedback process

Lack of Process: The Silent Killer of KPIs

Posted by Stephen Spiegel on Sep 13, 2020 4:39:59 PM

 

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Topics: customer retention, KPI, Lack of KPI, Feedback process

Training with Gamification

Posted by Stephen Spiegel on Sep 2, 2020 9:40:08 AM

Gamification is a fun way to engage employees and teach them new skills while boosting teamwork and inspiring individuals to work harder. Learn how to include it in your training process and what elements to focus on.

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Topics: Gamification, Employee Training, Engagement

Improve Customer Surveys by Honing the Focus

Posted by Stephen Spiegel on Aug 19, 2020 9:00:00 AM

Survey questions should all relate to your end goal. Make sure every question has a purpose

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Topics: survey goals, customer surveys, best practices

5 Ways to Turn Passives Into Promoters and Boost Your Net Promoter Score

Posted by Stephen Spiegel on Aug 17, 2020 9:35:12 AM

 

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Topics: Customer experience, Net Promoter Score, customer loyalty, key performance indicators, customer service management

How to Turn a Bad Customer Experience into a Lifelong Relationship in 5 Steps

Posted by Stephen Spiegel on Aug 5, 2020 9:00:00 AM

 

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Topics: Customer Service, handling customer service, active listening

3 R’s of an Effective Employee Rewards Program

Posted by Stephen Spiegel on Jul 28, 2020 8:00:00 AM

 

Keeping your customers happy starts by keeping your employees happy. Follow these three R's of an effective employee rewards program. 
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Topics: employee recognition, employee engagement, employee retention, employee productivity, peer recognition, Employee Retention and Satisfaction

How to Retain Customers and Increase Revenue with NPS Surveys

Posted by Stephen Spiegel on Jul 16, 2020 8:30:00 AM

 

There are a lot of opportunities to retain customers and increase revenue and NPS surveys is one of them.
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Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS

How Does Hiring Culture Fits Relate to Employee Retention?

Posted by Stephen Spiegel on Jul 15, 2020 9:00:00 AM

 

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Topics: positive company culture, Hiring Culture Fits, Employee Retention and Satisfaction, Better Hiring Strategies

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