The Employee Engagement Blog

The Employee Engagement Blog

Stephen Spiegel

Recent Posts

How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019 10:15:00 AM

Testimonials aren’t reviews

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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Don’t Just Give Any Old Reward, Give Employee Rewards with Meaning

Posted by Stephen Spiegel on Nov 20, 2019 9:50:00 AM

Once more with feeling

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Topics: employee recognition, employee engagement, recognition award, employee retention, employee satisfaction, employee appreciation, employee loyalty, employee reinforcement, performance

Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019 9:44:28 AM

It’s not always as simple as asking for feedback

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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

What Is a Quality Review and How Do You Get More

Posted by Stephen Spiegel on Oct 23, 2019 10:15:00 AM

By now you should have thousands of reviews, right?

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Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

How to Help Your Employees Find Purpose in Their Work

Posted by Stephen Spiegel on Sep 18, 2019 10:21:00 AM

Finding the purpose to engage

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Topics: employee recognition, employee engagement, employee of the month, employee retention, employee satisfaction, productivity, employee productivity, employee appreciation, equal opportunities, performance, Customer Care, work life balance

Planning Is How Employee Engagement Succeeds

Posted by Stephen Spiegel on Sep 4, 2019 9:30:00 AM
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Topics: employee recognition, employee engagement, employee retention, employee productivity, employee appreciation, employee performance benchmarks, employee loyalty

Tips to Create an Amazing Company Culture

Posted by Stephen Spiegel on Aug 21, 2019 9:30:00 AM
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Topics: employee engagement, employee appreciation, employee loyalty, performance

How to Use Benchmarking

Posted by Stephen Spiegel on Aug 7, 2019 2:56:07 PM
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Topics: measurement, performance

Reputation Management: Encouraging Customers to Leave Reviews

Posted by Stephen Spiegel on Jul 25, 2019 2:46:38 PM
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Topics: Establishing value, Customer Care, Customer experience, trends