Do good work and make great memories
Topics: work life balance
Topics: employee reinforcement
Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action
You’ve got some important information to get out to employees in an email, but you know – because it describes you, too – they’re so bombarded with electronic messages that the chances of them reading it are about as likely as winning the lottery.
Maybe it’s time to up your game and gamify things. Here’s some clarification if you’re fuzzy on the term. Gamification is the process of incorporating game mechanics to drive the desired behavior from readers. It’s often used in educational and training software environments, and gamification can be an effective way to ensure that important information delivered in an email to employees is read and acted upon.
Pricing can be a nerve-racking endeavor for managed service providers (MSPs). Too little and you’re not only underpaying yourself, but you also risk looking inexperienced.
The move away from fee-for-service to vastly more complicated MSP pricing models certainly hasn’t made things easier. MSP pricing can be anything but consistent, with variants dependent on the costs for specific services, and even the city you’re doing business in.
The goal is to find that perfect spot, identifying the exact amount clients are willing to pay, while still protecting your profit.
You wouldn’t be reading this if you didn’t have competitors that are snatching up prospects and customers. You do – and they can match you on price, as well as quality. How, then, do you differentiate yourself?