The Employee Engagement Blog

The Employee Engagement Blog

The Future of Customer Service Technology

Posted by Stephen Spiegel on Jul 4, 2018 8:34:00 AM


An insider look at some exciting tech tools for customer service 

Providing customers with the attention they demand—and deserve—means not only being available but also being patient enough to address their concerns respectfully. 

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Topics: customer satisfaction, measurement, Customer Service

How to Motivate Your Employees to Succeed

Posted by Stephen Spiegel on Jun 20, 2018 10:30:00 AM

Your employees are the key to satisfied customers.

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Topics: employee loyalty, employee reinforcement, employee appreciation

The Key to Employee Engagement Is Measuring Their Impact

Posted by Stephen Spiegel on Jun 6, 2018 9:30:00 AM

When employees are in touch with the results of their work, they perform better.

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Topics: employee recognition, measurement, employee reinforcement

Continuing Education Should Be at the Top of the List for Your Employee Retention Plan

Posted by Stephen Spiegel on May 23, 2018 5:22:00 PM

Your employee retention strategy should include continuing education.

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Topics: employee appreciation, employee engagement, employee retention, continuing education, employee loyalty, employee satisfaction, employee productivity

5 Reasons Why Employee Referral Programs Fail

Posted by Stephen Spiegel on May 8, 2018 8:15:00 AM

Get a recruiting boost by avoiding these common employee referral program mistakes.

Employee referral programs – just tell your staff, they’ll bring in the new recruits. An excellent idea, but a half-minded plan. Successful referral programs usually require analysis, planning, and savvy execution, which is why so many tend to crumble into dust.

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Why Employees Don’t Want to Be Treated Equally: They Want to Be Treated Fairly

Posted by Stephen Spiegel on Apr 18, 2018 9:00:00 AM


Shift the focus from equality to fairness in the workplace.

 We hear a lot about equality in the workplace. Equal treatment, equal pay, equal opportunities for advancement. While all these things are important, and something employees look for and appreciate in a company, they may want something else even more. Fairness.

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Topics: equal treatment, fair treatment, employee satisfaction, equal opportunities

Should Your Corporate Wellness Program Include a Game Room?

Posted by Stephen Spiegel on Apr 4, 2018 8:40:00 AM

 

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Topics: employee satisfaction, employee productivity, employee appreciation, employee retention, employee engagement, employee recognition

How to Combine Benchmarking and SMART Goals to Improve Performance

Posted by Stephen Spiegel on Mar 21, 2018 9:00:00 AM

It’s one thing to set goals, but benchmarking helps gauge and improve employee performance.

Goal setting is crucial for success, but how do you know if you’re setting the bar too low? Or, too high? This is where benchmarking earns its place in the business ecology. It allows you and your team to see how you stack up to the competition.

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Topics: smart goal examples for employees, employee performance benchmarks

SMART Goal Examples to Help You Get It Right

Posted by Stephen Spiegel on Mar 7, 2018 8:00:00 AM

Setting SMART goals can be tricky. These samples will set you on a path to success.

Want to read something completely crazy? A recent Gallup poll reported that only one third, or 32% of employees surveyed, indicated that their managers help them set performance goals. This begs the question: how can a company succeed if goals aren’t clearly established and communicated throughout the company?

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Topics: smart goal examples for employees, sample smart goals for employees

7 Ways to Show Your Essential ROI to Customers

Posted by Stephen Spiegel on Feb 21, 2018 9:00:00 AM

How to become an asset to your customer, not an expense.

In the world of customer service, you can be an expense or an asset to your clients. If the former, the only way to compete is through pricing strategies. However, if you can become an asset – that indispensable element that your customers need – you become more essential. If you give your customers a great value and ROI, you will kick your business up another level. Turning your company into an asset takes ingenuity and a drive to provide the best customer service at every level.

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Topics: customer satisfaction, convey value to a customer