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Are Your Ticket Escalation Metrics...

Posted by Stephen Spiegel on Dec 21, 2020

Escalation metrics have a big impact on CSAT and the overall customer experience with.

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How Poor Ticket Completeness Is Hurting...

Posted by Stephen Spiegel on Dec 9, 2020

How many of your help desk tickets are actually complete? How do you define ticket.

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Top SLA Metrics for a High-Performing...

Posted by Stephen Spiegel on Dec 2, 2020

Are you tracking the right metrics for a higher customer satisfaction score (CSAT)?

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6 Types of Employee Recognition and...

Posted by Stephen Spiegel on Nov 25, 2020

Ready to start rewarding and recognizing your workers? Learn about 6 methods that.

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5 Steps to Start Your Employee Rewards...

Posted by Stephen Spiegel on Nov 11, 2020

Your employees deserve recognition for all that they do, but a dedicated rewards.

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Top 6 Reasons to Implement a Rewards...

Posted by Stephen Spiegel on Nov 4, 2020

Rewarding and recognizing employees leads to greater employee engagement, which.

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Set a Baseline for Your NPS

Posted by Stephen Spiegel on Oct 28, 2020

You can’t sufficiently track NPS progress without a baseline. Here’s where to start.

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6 Types of Benchmarking Your Business...

Posted by Stephen Spiegel on Oct 14, 2020

There are a few types of benchmarking organizations should utilize, including.

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How to Integrate NPS Results Into Your...

Posted by Stephen Spiegel on Oct 7, 2020

Net Promoter Score provides deep insight into what customers think of your company..

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3 Ways to Use Gamification to Improve...

Posted by Stephen Spiegel on Sep 30, 2020

Motivate, engage, and train employees more effectively by integrating gaming into.

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How Gamification Increases Customer...

Posted by Stephen Spiegel on Sep 16, 2020

Gamification offers a unique approach to incentives and rewards programs that.

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What to Do When You Feel Like You’ve...

Posted by Stephen Spiegel on Sep 13, 2020

 

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