The Employee Engagement Blog

The Employee Engagement Blog

Alona Bolotnikova

Alona is committed to increasing client satisfaction and retention for managed service providers. Her years of experience in customer service and an overzealous eye for detail helped form Perfecting Service, “the best kept secret for MSPs."

Recent Posts

Improving Customer Satisfaction Scores

Posted by Alona Bolotnikova on Feb 2, 2017 1:47:12 PM


Happy customers should be a priority for any business, and using customer service management tools like a client satisfaction survey provides you with invaluable information. Based on client data, improving a CSAT score from the 70%’s to the 90%’s can take little effort, but increases client retention over 50%. So what is a simple way to increase your customer satisfaction scores?

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Topics: managed service providers, Customer Service