Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action
Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience
How to Use Customer Feedback to Outshine Your Competition
What to do with customer feedback to make your company amazing.
How would you feel if you expressed a complaint to a person and they walked away as if nothing had happened? That is exactly what companies are doing when they fail to act upon the feedback they receive.
Topics: customer feedback, customer retention, using customer feedback