The Employee Engagement Blog

The Employee Engagement Blog

How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018 9:01:00 AM

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

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Topics: Customer experience, Customer Care, customer satisfaction, using customer feedback

How to Use Customer Feedback to Outshine Your Competition

Posted by Stephen Spiegel on Feb 7, 2018 9:00:00 AM

What to do with customer feedback to make your company amazing.

How would you feel if you expressed a complaint to a person and they walked away as if nothing had happened? That is exactly what companies are doing when they fail to act upon the feedback they receive.

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Topics: customer feedback, using customer feedback, customer retention