Harness the power of your employees’ competitive natures

Topics: employee productivity

It’s not all fun and games

Topics: gamification

Do good work and make great memories

Topics: work life balance

The old way of doing employee reviews is, well, old

Topics: employee reinforcement

Customers want more

Topics: Customer experience, trends, customer focus

Terminating an employee is a delicate business

Topics: employee reinforcement, employee termination

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience

Is your employee handbook confounding, incomplete, or forgettable?

Topics: employee engagement, handbook, eliminate confusion

Gamifying email can ensure employees read and act upon important information

You’ve got some important information to get out to employees in an email, but you know – because it describes you, too – they’re so bombarded with electronic messages that the chances of them reading it are about as likely as winning the lottery.

Maybe it’s time to up your game and gamify things. Here’s some clarification if you’re fuzzy on the term. Gamification is the process of incorporating game mechanics to drive the desired behavior from readers. It’s often used in educational and training software environments, and gamification can be an effective way to ensure that important information delivered in an email to employees is read and acted upon.

Topics: gamification