Make it easy for your customers to provide feedback
Happy customers should be a priority for any business, and using customer service management tools like a client satisfaction survey provides you with invaluable information. Based on client data, improving a CSAT score from the 70%’s to the 90%’s can take little effort, but increases client retention over 50%. So what is a simple way to increase your customer satisfaction scores?
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Start the New Year right by showing your employees how much you care
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Topics: Blog
“It’s the little things that matter” It’s a saying as old as time, but one we rarely remember when evaluating our employees
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Topics: Blog
Your people work hard for you, so don’t you agree they deserve something special?
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Topics: Blog
Learn their secrets and use them in your own organization
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Topics: Blog
Don’t make them guess if they’re on the right track
It’s the six words many of us dread: “Can I give you some feedback?” But there’s value in getting constructive criticism on identifying ways to improve; there’s even more value in getting help with solutions.
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Topics: Blog
Leverage the capabilities of your management software with the power of CrewHu
If you’re an MSP using Connectwise, you already know the value of having all the stages of your customer relationship in one central location. With this industry standard platform, you’re able to have a clear view and be in constant control of communications, activities, invoicing, ticketing and time tracking on projects and processes.
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Topics: Blog
