Your employee retention strategy should include continuing education.

Get a recruiting boost by avoiding these common employee referral program mistakes.

Employee referral programs – just tell your staff, they’ll bring in the new recruits. An excellent idea, but a half-minded plan. Successful referral programs usually require analysis, planning, and savvy execution, which is why so many tend to crumble into dust.

Shift the focus from equality to fairness in the workplace.

 We hear a lot about equality in the workplace. Equal treatment, equal pay, equal opportunities for advancement. While all these things are important, and something employees look for and appreciate in a company, they may want something else even more. Fairness.

It’s one thing to set goals, but benchmarking helps gauge and improve employee performance.

Goal setting is crucial for success, but how do you know if you’re setting the bar too low? Or, too high? This is where benchmarking earns its place in the business ecology. It allows you and your team to see how you stack up to the competition.

Setting SMART goals can be tricky. These samples will set you on a path to success.

Want to read something completely crazy? A recent Gallup poll reported that only one third, or 32% of employees surveyed, indicated that their managers help them set performance goals. This begs the question: how can a company succeed if goals aren’t clearly established and communicated throughout the company?

How to become an asset to your customer, not an expense.

In the world of customer service, you can be an expense or an asset to your clients. If the former, the only way to compete is through pricing strategies. However, if you can become an asset – that indispensable element that your customers need – you become more essential. If you give your customers a great value and ROI, you will kick your business up another level. Turning your company into an asset takes ingenuity and a drive to provide the best customer service at every level.

What to do with customer feedback to make your company amazing.

How would you feel if you expressed a complaint to a person and they walked away as if nothing had happened? That is exactly what companies are doing when they fail to act upon the feedback they receive.

There’s simply no such thing as a “one size fits all” approach to sustaining employee morale and engagement. You’ve got to take the individual route.

You hear a lot about how company culture is important, but what if you’re in the business of helping to run other companies? That’s the dilemma faced by many MSP companies. Employees spend their time solving problems and putting out fires for many different companies.

How to retain clients and encourage customer feedback.

Is the customer really always right? Of course not – wait, scratch that – our customers are always right. Okay, we admit, that would be impossible... almost as impossible as holding your clients to the fire when they neglect their role in your relationship.