Happy customers should be a priority for any business, and using customer service management tools like a client satisfaction survey provides you with invaluable information. Based on client data, improving a CSAT score from the 70%’s to the 90%’s can take little effort, but increases client retention over 50%. So what is a simple way to increase your customer satisfaction scores?

Start the New Year right by showing your employees how much you care

“It’s the little things that matter” It’s a saying as old as time, but one we rarely remember when evaluating our employees

Your people work hard for you, so don’t you agree they deserve something special?

Learn their secrets and use them in your own organization

Don’t make them guess if they’re on the right track

It’s the six words many of us dread: “Can I give you some feedback?” But there’s value in getting constructive criticism on identifying ways to improve; there’s even more value in getting help with solutions.

Leverage the capabilities of your management software with the power of CrewHu

If you’re an MSP using Connectwise, you already know the value of having all the stages of your customer relationship in one central location. With this industry standard platform, you’re able to have a clear view and be in constant control of communications, activities, invoicing, ticketing and time tracking on projects and processes.

What the most successful companies in the world know about their employees

It works for Intel, Google, Amazon, and LinkedIn: these industry giants use objectives and key results (OKRs) to measure employee performance. OKRs connect your employee’s work to your company’s strategic plan. When there’s alignment, employee performance increases and business plans succeed.