The Employee Engagement Blog

The Employee Engagement Blog

How to Combine Benchmarking and SMART Goals to Improve Performance

Posted by Stephen Spiegel on Mar 21, 2018 9:00:00 AM

It’s one thing to set goals, but benchmarking helps gauge and improve employee performance.

Goal setting is crucial for success, but how do you know if you’re setting the bar too low? Or, too high? This is where benchmarking earns its place in the business ecology. It allows you and your team to see how you stack up to the competition.

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Topics: smart goal examples for employees, employee performance benchmarks

SMART Goal Examples to Help You Get It Right

Posted by Stephen Spiegel on Mar 7, 2018 8:00:00 AM

Setting SMART goals can be tricky. These samples will set you on a path to success.

Want to read something completely crazy? A recent Gallup poll reported that only one third, or 32% of employees surveyed, indicated that their managers help them set performance goals. This begs the question: how can a company succeed if goals aren’t clearly established and communicated throughout the company?

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Topics: sample smart goals for employees, smart goal examples for employees

7 Ways to Show Your Essential ROI to Customers

Posted by Stephen Spiegel on Feb 21, 2018 9:00:00 AM

How to become an asset to your customer, not an expense.

In the world of customer service, you can be an expense or an asset to your clients. If the former, the only way to compete is through pricing strategies. However, if you can become an asset – that indispensable element that your customers need – you become more essential. If you give your customers a great value and ROI, you will kick your business up another level. Turning your company into an asset takes ingenuity and a drive to provide the best customer service at every level.

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Topics: customer satisfaction, convey value to a customer

How to Use Customer Feedback to Outshine Your Competition

Posted by Stephen Spiegel on Feb 7, 2018 9:00:00 AM

What to do with customer feedback to make your company amazing.

How would you feel if you expressed a complaint to a person and they walked away as if nothing had happened? That is exactly what companies are doing when they fail to act upon the feedback they receive.

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Topics: customer feedback, customer retention, using customer feedback

Making Room for Employee Engagement is Critical for MSPs

Posted by Stephen Spiegel on Jan 24, 2018 9:00:00 AM

There’s simply no such thing as a “one size fits all” approach to sustaining employee morale and engagement. You’ve got to take the individual route.

You hear a lot about how company culture is important, but what if you’re in the business of helping to run other companies? That’s the dilemma faced by many MSP companies. Employees spend their time solving problems and putting out fires for many different companies.

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Topics: employee engagement, employee appreciation

Customer Retention Means Holding Them Accountable

Posted by Stephen Spiegel on Jan 10, 2018 9:00:00 AM

How to retain clients and encourage customer feedback.

Is the customer really always right? Of course not – wait, scratch that – our customers are always right. Okay, we admit, that would be impossible... almost as impossible as holding your clients to the fire when they neglect their role in your relationship.

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Topics: customer feedback, customer retention

Uncovering The Hidden Powers of Peer Recognition

Posted by Stephen Spiegel on Dec 20, 2017 9:00:00 AM

We know how important employee recognition is coming from the boss, but how does it stack up coming from a peer?

While it’s important for managers and the Human Resources department to be on the lookout for up and coming talent within an organization, it isn’t the only way to identify potential leaders within your ranks. Peer recognition is now being touted as one of the best ways for top performers to gain a spot in the limelight. An article from Harvard Business Review put the magnifying glass on the correlation between peer recognition and unidentified leadership qualities. What they found buried in the peer recognition data is that employees who received high volumes of positive recognition from their peers are often the most collaborative players on the team: a trait highly associated with effective leadership.

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Topics: employee recognition, employee engagement, peer recognition

What Do High Performing Companies All Have in Common? Happy Employees.

Posted by Stephen Spiegel on Dec 6, 2017 9:00:00 AM

The link between employee satisfaction and productivity is simpler than you think.

Every year, Glassdoor compiles a list of the “Best Places to Work.” The good people over at Glassdoor measure the quantity, quality, and consistency of employee-submitted reviews for companies across the nation, and the globe, to come up with a comprehensive catalog of 50 companies that employees absolutely adore. It turns out, the same companies that make the Best Places to Work list, also top out the S&P 500 according to CNBC. Coincidence? We think not.

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Topics: employee engagement, employee satisfaction, productivity, employee productivity

Survey Incentives:  What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017 9:00:00 AM

Offering an incentive for customer feedback is tricky, but profitable.

Most of us have been asked to take a customer feedback survey, but unless we’re blown away by a service, or angry as a badger, it’s unlikely we’ll justify taking the time to submit to the request. That’s where incentives come in – you scratch our back, we’ll scratch yours. 

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Topics: managed service providers, customer feedback, surveys

Should You Use Social Media to Solicit Customer Feedback?

Posted by Stephen Spiegel on Nov 8, 2017 9:00:00 AM

The pros and cons of social media to get customer opinions

Social media is a popular way for companies to engage with customers one-on-one. Many companies use their social media platforms as a way to solicit feedback and learn what “fans” are thinking so they can address potential problems. On the flip side, more and more customers are choosing social media as the preferred method for reaching companies when they have an issue. In fact, a Conversocial study found that 43% of customers now expect social media channels to be integrated with other customer service channels.

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Topics: Customer Service, customer feedback