The Employee Engagement Blog

The Employee Engagement Blog

5 Tech Trends Every MSP Should Know About

Posted by Stephen Spiegel on Aug 21, 2018 9:00:00 AM

What’s new in tech

You probably wouldn’t have invested in a career in IT if keeping up with the latest advances weren’t thrilling. Nevertheless, with so much happening that excitement can turn to chills in just a few clicks.

Half of what’s exciting about the latest and greatest in IT is the innovative magic it takes to create the future we all dreamed of. The other side of it is getting to use those fancy new tools. And, looming over it all is the research involved in finding the right tools without wasting a professional’s valuable resources.

Levitating the cream from the crop

One of the best ways of assessing which tools and methodologies to invest in is to look at current IT trends. While the following trends might not pinpoint a specific tool, they can lead to an understanding of which approaches are most likely to persist.

  • PSA software. Professional services automation (PSA) software is designed to automate and control critical aspects of a business’s operation. PSA programs house information about customers, billing, labor, etc., thereby saving MSPs time and money.
  • Remote monitoring. Computer management has changed dramatically over the last 25 years. RMM technology allows MSPs to monitor their clients’ networks and systems in real time, including automation and small repairs. With power like that, these technologies are destined to continue to play a crucial role in computer management.
  • Remote access. These days geography isn’t nearly the limiter it used to be. Thanks to services such as LogMeIn, IT pros can service and repair computers and networks from anyplace with an Internet connection. While the on-site visit hasn’t been completely eliminated, less travel time means more time for additional clients.
  • The 5G revolution. While cloud-based systems and the Internet of Things (IoT) are old news, the next step in wireless speeds is certain to change the game. 5G is touted as being as much as 100 times faster than 4G speeds. This electrifying thrust will help usher in a new era of smart and cloud-based technologies.
  • The age of data. More and more businesses are recognizing the value of data. Primarily, companies can employ information they collect throughout the course of conducting business in two ways: developing insight and sharing meaningful information about individuals. Data collection can personalize marketing campaigns and help businesses refine their products or services.

It all comes down to customer satisfaction

Whether you’re an MSP servicing a multi-million-dollar business or a code writer tasked with designing a program to process customer data, the goal is making customers happy. Knowing if they’re happy, or how satisfied they are with your services can be a tough nut to crack. Fortunately, technology has offered up some handy tools for gauging customer satisfaction. To learn more, check out our blog, “An MSP Guide: How to Monitor Customer Happiness.”

Topics: customer satisfaction, IT trends, 5G, MSP