The Employee Engagement Blog

The Employee Engagement Blog

How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018 9:01:00 AM

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

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Topics: Customer experience, Customer Care, customer satisfaction, using customer feedback

5 Tech Trends Every MSP Should Know About

Posted by Stephen Spiegel on Aug 21, 2018 9:00:00 AM

What’s new in tech

You probably wouldn’t have invested in a career in IT if keeping up with the latest advances weren’t thrilling. Nevertheless, with so much happening that excitement can turn to chills in just a few clicks.

Half of what’s exciting about the latest and greatest in IT is the innovative magic it takes to create the future we all dreamed of. The other side of it is getting to use those fancy new tools. And, looming over it all is the research involved in finding the right tools without wasting a professional’s valuable resources.

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Topics: customer satisfaction, IT trends, 5G, MSP

The Future of Customer Service Technology

Posted by Stephen Spiegel on Jul 4, 2018 8:34:00 AM


An insider look at some exciting tech tools for customer service 

Providing customers with the attention they demand—and deserve—means not only being available but also being patient enough to address their concerns respectfully. 

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Topics: customer satisfaction, measurement, Customer Service

7 Ways to Show Your Essential ROI to Customers

Posted by Stephen Spiegel on Feb 21, 2018 9:00:00 AM

How to become an asset to your customer, not an expense.

In the world of customer service, you can be an expense or an asset to your clients. If the former, the only way to compete is through pricing strategies. However, if you can become an asset – that indispensable element that your customers need – you become more essential. If you give your customers a great value and ROI, you will kick your business up another level. Turning your company into an asset takes ingenuity and a drive to provide the best customer service at every level.

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Topics: customer satisfaction, convey value to a customer