There are a lot of opportunities to retain customers and increase revenue and NPS surveys is one of them.

Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS

Topics: customer satisfaction, KPI

 

Happy customers are loyal customers, but how do you know how they feel about your business? CSAT stands for Customer Satisfaction and it’s a measurement of your customer satisfaction with the service they’ve just used at your company.

Topics: surveys, customer satisfaction, measurement, Customer Care

Reviews aren’t always glowing, and that’s OK

Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Testimonials aren’t reviews

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

It’s not always as simple as asking for feedback

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

By now you should have thousands of reviews, right?

Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience

What’s new in tech

You probably wouldn’t have invested in a career in IT if keeping up with the latest advances weren’t thrilling. Nevertheless, with so much happening that excitement can turn to chills in just a few clicks.

Half of what’s exciting about the latest and greatest in IT is the innovative magic it takes to create the future we all dreamed of. The other side of it is getting to use those fancy new tools. And, looming over it all is the research involved in finding the right tools without wasting a professional’s valuable resources.

Topics: customer satisfaction, IT trends, 5G, MSP