Reviews aren’t always glowing, and that’s OK
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Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Testimonials aren’t reviews
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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
It’s not always as simple as asking for feedback
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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
By now you should have thousands of reviews, right?
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Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score
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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action
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Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience
What’s new in tech
You probably wouldn’t have invested in a career in IT if keeping up with the latest advances weren’t thrilling. Nevertheless, with so much happening that excitement can turn to chills in just a few clicks.
Half of what’s exciting about the latest and greatest in IT is the innovative magic it takes to create the future we all dreamed of. The other side of it is getting to use those fancy new tools. And, looming over it all is the research involved in finding the right tools without wasting a professional’s valuable resources.
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Topics: customer satisfaction, IT trends, 5G, MSP
An insider look at some exciting tech tools for customer service
Providing customers with the attention they demand—and deserve—means not only being available but also being patient enough to address their concerns respectfully.
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Topics: Customer Service, customer satisfaction, measurement
How to become an asset to your customer, not an expense.
In the world of customer service, you can be an expense or an asset to your clients. If the former, the only way to compete is through pricing strategies. However, if you can become an asset – that indispensable element that your customers need – you become more essential. If you give your customers a great value and ROI, you will kick your business up another level. Turning your company into an asset takes ingenuity and a drive to provide the best customer service at every level.
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