How to Retain Customers and Increase Revenue with NPS Surveys
Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS
Beyond KPIs: How to Create Better Processes that Drive Customer Satisfaction
Topics: customer satisfaction, KPI
How to use CSAT Surveys to Boost Your Customer Satisfaction
Topics: surveys, customer satisfaction, measurement, Customer Care
Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Get More Feedback: Don’t Bore Your Customers with Long Surveys
Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
What Is a Quality Review and How Do You Get More
Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score
Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action
Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience
What’s new in tech
You probably wouldn’t have invested in a career in IT if keeping up with the latest advances weren’t thrilling. Nevertheless, with so much happening that excitement can turn to chills in just a few clicks.
Half of what’s exciting about the latest and greatest in IT is the innovative magic it takes to create the future we all dreamed of. The other side of it is getting to use those fancy new tools. And, looming over it all is the research involved in finding the right tools without wasting a professional’s valuable resources.
Topics: customer satisfaction, IT trends, 5G, MSP