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Beyond KPIs: How to Create Better Processes that Drive Customer Satisfaction

Posted by Stephen Spiegel on Jul 8, 2020
Implementing key performance indicators (KPIs) is not enough on its own. Focusing on the ...
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How to use CSAT Surveys to Boost Your Customer Satisfaction

Posted by Stephen Spiegel on Jul 7, 2020
How to use CSAT Surveys to boost your Customer Satisfaction? CSAT measures your customer ...
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Bad Reviews Can Be Good Reviews

Posted by Stephen Spiegel on Dec 18, 2019
Does a negative review have you down? Don’t sweat it! A negative review is just your way of ...
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How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019
Testimonials can be tricky to get, but securing one will help you pull website visitors ...
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Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019
Businesses struggle with obtaining customer feedback, but that doesn’t have to hold true for ...
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What Is a Quality Review and How Do You Get More

Posted by Stephen Spiegel on Oct 23, 2019
Reviews are hard to come by, and quality reviews are even harder. Thankfully, we have the ...
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Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019
A customer feedback campaign is a great way to determine how customers truly feel about your ...
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How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018
Nobody likes dealing with angry customers, the thing is, when your customers are at their ...
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The Future of Customer Service Technology

Posted by Stephen Spiegel on Jul 4, 2018
Technology is finally catching up to the customer service industry. Artificial intelligence ...
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7 Ways to Show Your Essential ROI to Customers

Posted by Stephen Spiegel on Feb 21, 2018
We offer 7 tips that will help you convey the value of your service and develop positive ...
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