Blog

Welcome to the Employment Engagement Blog

Metrics That Matter: Call Metrics That...

Posted by Stephen Spiegel on May 12, 2021

MSPs struggle to keep call teams productive, engaged, and satisfied. Tactics like.

Read More

Are Your Ticket Escalation Metrics...

Posted by Stephen Spiegel on Dec 21, 2020

Escalation metrics have a big impact on CSAT and the overall customer experience with.

Read More
1