Escalation metrics have a big impact on CSAT and the overall customer experience with a company. So, what is escalation? And why is it important to track ticket escalation metrics?
Escalation metrics have a big impact on CSAT and the overall customer experience with a company. So, what is escalation? And why is it important to track ticket escalation metrics?
Topics: Customer Service, Customer Service Metrics, Ticket Escalation Metrics
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