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Metrics That Matter: Call Metrics That Drive Customer Service and Growth

Posted by Stephen Spiegel on May 12, 2021
As an MSP, you always have to be sure you’re tracking the right call metrics so you can ...
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Are Your Ticket Escalation Metrics Bringing You Down?

Posted by Stephen Spiegel on Dec 21, 2020
Ticket escalation can slow customer service down in the issue resolution process. Learn what ...
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