The Employee Engagement Blog

The Employee Engagement Blog

6 Help Desk Metrics That Boost Customer Satisfaction

Posted by Stephen Spiegel on Jan 27, 2021 9:34:51 AM

The help desk is often the first touchpoint that a customer has with your business. That makes it the perfect place to track KPIs that measure and improve customer satisfaction. But here’s why the CSAT just isn’t enough on its own, and other help desk metrics to track.

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Topics: boost customer satisfaction, track these help desk metrics

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