About Kraft Technology Group

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Kraft Technology Group is an MSP delivering top-shelf computer services, IT security, and network support to businesses in and around Nashville, Tennessee. Kraft helps small and mid-size businesses operate more efficiently through the secure utilization of best-in-breed technology with the right IT support and management solutions.

The Results

  • 99% CSAT
  • Doubled Revenue Growth (45% Year Over Year)
  • Empowered employees
  • Better Culture Throughout the Business
  • Super-engaged Team

Weekly Ticket Resolution Contest

The team also set up a weekly ticket resolution contest with similar terms, and the number of tickets resolved each week was the KPI.

One thing Ace IT Solutions managers made sure to focus on when implementing the contest was the WHY. Beyond a fun team building activity, they drove home how the contest and the KPIs were important for the help desk team, but also for the company at large.

When employees understood the WHY and WHAT was at stake on a big-picture level, they were even more driven to be successful and committed. 7

It’s been invaluable to showappreciation to employees by aligning recognition with our company’s core values. Crewhu helped us reinforce these concepts over time. Plus,employees found it fun. They likegetting recognition from each other. It really motivates them.

Paul Forlini Director of Service and Culture Officer ACE IT Solutions

Crewhu’s integration partner program is outstanding. They are great people to work with. They’re very personable and always available to help customize these programs for our team.

"Our ultimate goal is to provide the very best in employee satisfaction, have them engage and deliver excellent care to our clients. Crewhu helps us do exactly that.

Warren Finkel Managing Partner & Founder ACE IT Solutions