The Employee Engagement Blog

The Employee Engagement Blog

Stephen Spiegel

Recent Posts

6 Types of Benchmarking Your Business Needs to Know About

Posted by Stephen Spiegel on Oct 14, 2020 1:15:22 PM

There are a few types of benchmarking organizations should utilize, including internal, external, and performance. Here’s why they matter.

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Topics: Business Strategy, KPIs, Benchmarking

How to Integrate NPS Results Into Your Company Culture

Posted by Stephen Spiegel on Oct 7, 2020 12:35:01 PM

Net Promoter Score provides deep insight into what customers think of your company. Here’s how to use the results to improve your workflows and overall employee satisfaction.

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Topics: Company Culture, NPS, eNPS

3 Ways to Use Gamification to Improve Recruitment and Hiring

Posted by Stephen Spiegel on Sep 30, 2020 10:00:00 AM

Motivate, engage, and train employees more effectively by integrating gaming into your hiring and recruitment strategy.

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Topics: hiring and recruiting, new employees, candidate evaluation, gamification for recruiting and hiring

How Gamification Increases Customer Engagement and Happiness

Posted by Stephen Spiegel on Sep 16, 2020 10:00:00 AM

Gamification offers a unique approach to incentives and rewards programs that increases customer engagement and boosts connections

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Topics: gamification, Customer experience, customer engagement

What to Do When You Feel Like You’ve Hit a Ceiling of Revenue

Posted by Stephen Spiegel on Sep 13, 2020 4:40:49 PM

 

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Topics: customer retention, KPI, Lack of KPI, Feedback process

Lack of Process: The Silent Killer of KPIs

Posted by Stephen Spiegel on Sep 13, 2020 4:39:59 PM
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Topics: customer retention, KPI, Lack of KPI, Feedback process

Training with Gamification

Posted by Stephen Spiegel on Sep 2, 2020 9:40:08 AM

Gamification is a fun way to engage employees and teach them new skills while boosting teamwork and inspiring individuals to work harder. Learn how to include it in your training process and what elements to focus on.

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Topics: Gamification, Employee Training, Engagement

Improve Customer Surveys by Honing the Focus

Posted by Stephen Spiegel on Aug 19, 2020 9:00:00 AM

Survey questions should all relate to your end goal. Make sure every question has a purpose

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Topics: survey goals, customer surveys, best practices

5 Ways to Turn Passives Into Promoters and Boost Your Net Promoter Score

Posted by Stephen Spiegel on Aug 17, 2020 9:35:12 AM

 

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Topics: Customer experience, Net Promoter Score, customer loyalty, key performance indicators, customer service management

How to Turn a Bad Customer Experience into a Lifelong Relationship in 5 Steps

Posted by Stephen Spiegel on Aug 5, 2020 9:00:00 AM

When a customer has a bad experience, you have to act fast

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Topics: Customer Service, handling customer service, active listening

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