The Employee Engagement Blog

The Employee Engagement Blog

Stephen Spiegel

Recent Posts

How to Turn a Bad Customer Experience into a Lifelong Relationship in 5 Steps

Posted by Stephen Spiegel on Aug 5, 2020 9:00:00 AM

 

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Topics: Customer Service, handling customer service, active listening

3 R’s of an Effective Employee Rewards Program

Posted by Stephen Spiegel on Jul 28, 2020 8:00:00 AM

 

Keeping your customers happy starts by keeping your employees happy. Follow these three R's of an effective employee rewards program. 
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Topics: employee recognition, employee engagement, employee retention, employee productivity, peer recognition, Employee Retention and Satisfaction

Lack of Process: The Silent Killer of KPIs

Posted by Stephen Spiegel on Jul 22, 2020 10:49:00 AM

 

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Topics: customer retention, KPI, Lack of KPI, Feedback process

How to Retain Customers and Increase Revenue with NPS Surveys

Posted by Stephen Spiegel on Jul 16, 2020 8:30:00 AM

 

There are a lot of opportunities to retain customers and increase revenue and NPS surveys is one of them.
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Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS

How Does Hiring Culture Fits Relate to Employee Retention?

Posted by Stephen Spiegel on Jul 15, 2020 9:00:00 AM

 

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Topics: positive company culture, Hiring Culture Fits, Employee Retention and Satisfaction, Better Hiring Strategies

Beyond KPIs: How to Create Better Processes that Drive Customer Satisfaction

Posted by Stephen Spiegel on Jul 8, 2020 9:00:00 AM

 

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Topics: customer satisfaction, KPI

How to use CSAT Surveys to Boost Your Customer Satisfaction

Posted by Stephen Spiegel on Jul 7, 2020 8:30:00 AM

 

Happy customers are loyal customers, but how do you know how they feel about your business? CSAT stands for Customer Satisfaction and it’s a measurement of your customer satisfaction with the service they’ve just used at your company.
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Topics: surveys, customer satisfaction, measurement, Customer Care

How Retention Is Your Growth Engine

Posted by Stephen Spiegel on Jun 30, 2020 12:45:05 PM

 

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Topics: customer feedback, Employee Retention and Satisfaction, growth engine, Managing a remote team culture

Getting Back to Business: Resetting Goals and KPIs as Your Business Reopens

Posted by Stephen Spiegel on Jun 25, 2020 10:05:13 AM
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Topics: Customer Care, KPI, Resetting Goals and KPIs

It Starts at the Top: 5 Ways Leaders Shape Company Culture

Posted by Stephen Spiegel on Jun 22, 2020 6:04:23 PM

 

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Topics: Company Culture, Company Leadership

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