The Employee Engagement Blog

The Employee Engagement Blog

How to Retain Customers and Increase Revenue with NPS Surveys

Posted by Stephen Spiegel on Jul 16, 2020 8:30:00 AM

 

There are a lot of opportunities to retain customers and increase revenue and NPS surveys is one of them.
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Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS

How to use CSAT Surveys to Boost Your Customer Satisfaction

Posted by Stephen Spiegel on Jul 7, 2020 8:30:00 AM

 

Happy customers are loyal customers, but how do you know how they feel about your business? CSAT stands for Customer Satisfaction and it’s a measurement of your customer satisfaction with the service they’ve just used at your company.
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Topics: surveys, customer satisfaction, measurement, Customer Care

How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019 10:15:00 AM

Testimonials aren’t reviews

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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019 9:44:28 AM

It’s not always as simple as asking for feedback

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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Survey Incentives:  What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017 9:00:00 AM

Offering an incentive for customer feedback is tricky, but profitable.

Most of us have been asked to take a customer feedback survey, but unless we’re blown away by a service, or angry as a badger, it’s unlikely we’ll justify taking the time to submit to the request. That’s where incentives come in – you scratch our back, we’ll scratch yours. 

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Topics: managed service providers, customer feedback, surveys

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