The Employee Engagement Blog

The Employee Engagement Blog

KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.

Posted by Stephen Spiegel on Oct 25, 2017 2:37:00 PM

If you ask your customers to think too much about the job you’re doing, they’re not going to tell you how well you’re doing it.

No question about it. We want to get feedback from our customers – but here’s the thing: they’re not always willing to tell us what they think, even when we offer them the opportunity. What’s up with that?

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Topics: managed service providers, Customer Service, crewhu features, customer feedback

Why You Should Crave Negative Customer Feedback

Posted by Stephen Spiegel on Oct 11, 2017 2:16:00 PM

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking about going elsewhere. Convention demands a calm, non-defensive, humble exterior; after all, the customer’s always right – even when they’re wrong. Handling criticism functionally might be the most difficult aspect of conducting any type of business; it’s also the most crucial

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Topics: Customer Service, crewhu features, employee engagement, managed service providers

The Absolute Most Valuable Things Employees Want from You

Posted by Stephen Spiegel on Sep 27, 2017 2:12:00 PM

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

How’s your budget? Have you funded it to the “money is no object” level so you can attract the top talent? Don’t be too upset if the answer is no. 

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Topics: employee engagement, employee recognition, managed service providers, crewhu features

Connecting the Dots: Why You Should Connect With at Least 1 Customer Every Day

Posted by Stephen Spiegel on Sep 13, 2017 2:13:00 PM

They’re the ones who need to tell you how you’re doing.

How often do you talk to your customers? If your answer is, “When they call you,” it’s time to make some changes. You’re missing out on powerful opportunities to find out how your business can help them.

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Topics: Customer Service, managed service providers, crewhu features

3 Ways Employee Recognition Software Helps MSP Businesses

Posted by Stephen on Apr 28, 2015 9:00:00 AM


Employee recognition software offers value to your team by increasing efficiency and spreading your company's culture to your employees and customers. As a manager (maybe for a managed service provider) you are always looking for ways to improve your departments efficiency. Through our recognition platform, we make it easy to set goals, measure performance, and recognize + reward team members fairly, all leading to an increase in revenue for your business. Get started with our FREE SMART Goals template and you'll be on your way to increasing your ROI with all your employees. 

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Topics: crewhu features, smart goals, managed service providers