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KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.

Posted by Stephen Spiegel on Oct 25, 2017
What is cognitive overload? If you ask your customers to think too much about the job you’re ...
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Why You Should Crave Negative Customer Feedback

Posted by Stephen Spiegel on Oct 11, 2017
Establishing a process for collecting and responding to negative customer feedback empowers ...
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The Absolute Most Valuable Things Employees Want from You

Posted by Stephen Spiegel on Sep 27, 2017
Crewhu explains why the way to ensure employees know they’re being heard is through ...
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Connecting the Dots: Why You Should Connect With at Least 1 Customer Every Day

Posted by Stephen Spiegel on Sep 13, 2017
How often do you talk to your customers? If it's not often, then you’re missing out on ...
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