The Employee Engagement Blog

The Employee Engagement Blog

Top SLA Metrics for a High-Performing Customer Service Team

Posted by Stephen Spiegel on Dec 2, 2020 9:30:00 AM

Are you tracking the right metrics for a higher customer satisfaction score (CSAT)?

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Topics: Customer Service, NPS, CSAT

How to Integrate NPS Results Into Your Company Culture

Posted by Stephen Spiegel on Oct 7, 2020 12:35:01 PM

Net Promoter Score provides deep insight into what customers think of your company. Here’s how to use the results to improve your workflows and overall employee satisfaction.

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Topics: Company Culture, NPS, eNPS

How to Retain Customers and Increase Revenue with NPS Surveys

Posted by Stephen Spiegel on Jul 16, 2020 8:30:00 AM


There are a lot of opportunities to retain customers and increase revenue and NPS surveys is one of them.
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Topics: surveys, customer satisfaction, measurement, Customer Care, Net Promoter Score, NPS

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