The Employee Engagement Blog

The Employee Engagement Blog

Are Your Ticket Escalation Metrics Bringing You Down?

Posted by Stephen Spiegel on Dec 21, 2020 9:30:00 AM

Escalation metrics have a big impact on CSAT and the overall customer experience with a company. So, what is escalation? And why is it important to track ticket escalation metrics?

Read More

Topics: Customer Service, Customer Service Metrics, Ticket Escalation Metrics

Become a Badass MSP!

Sign up for the crewhu newsletter to get tips, tricks, and insight on how to engage your team, improve your service, and inspire loyalty from your customers right in your inbox.

Recent Posts

Posts by Topic

see all