Testimonials aren’t reviews
Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
How to become an asset to your customer, not an expense.
In the world of customer service, you can be an expense or an asset to your clients. If the former, the only way to compete is through pricing strategies. However, if you can become an asset – that indispensable element that your customers need – you become more essential. If you give your customers a great value and ROI, you will kick your business up another level. Turning your company into an asset takes ingenuity and a drive to provide the best customer service at every level.