Is your employee handbook confounding, incomplete, or forgettable?

Topics: employee engagement, handbook, eliminate confusion

Job satisfaction may retain employees, but the payoff for employers is productivity. It’s not until employees are inspired and engaged that they’ll want to do more than what’s required.

It's a “chicken or the egg” scenario. Which do you focus on employee satisfaction or employee engagement? The important thing is knowing there is a choice, and that’s because employee satisfaction and employee engagement are not the same things.

An engaged employee will tell you they’re satisfied with their job; however, a satisfied employee may not actually be all that engaged. Job satisfaction may retain employees, but the payoff for employers is productivity. It’s not until employees are inspired and engaged that they’ll want to do more than just what’s required. Here’s how to tell the difference between employee satisfaction and employee engagement – and why your focus should be on engagement.

Topics: employee engagement, employee satisfaction, employee recognition

Your employee retention strategy should include continuing education.

Topics: employee appreciation, employee engagement, employee retention, continuing education, employee loyalty, employee satisfaction, employee productivity

 

Topics: employee satisfaction, employee productivity, employee appreciation, employee retention, employee engagement, employee recognition

There’s simply no such thing as a “one size fits all” approach to sustaining employee morale and engagement. You’ve got to take the individual route.

You hear a lot about how company culture is important, but what if you’re in the business of helping to run other companies? That’s the dilemma faced by many MSP companies. Employees spend their time solving problems and putting out fires for many different companies.

Topics: employee engagement, employee appreciation

We know how important employee recognition is coming from the boss, but how does it stack up coming from a peer?

While it’s important for managers and the Human Resources department to be on the lookout for up and coming talent within an organization, it isn’t the only way to identify potential leaders within your ranks. Peer recognition is now being touted as one of the best ways for top performers to gain a spot in the limelight. An article from Harvard Business Review put the magnifying glass on the correlation between peer recognition and unidentified leadership qualities. What they found buried in the peer recognition data is that employees who received high volumes of positive recognition from their peers are often the most collaborative players on the team: a trait highly associated with effective leadership.

Topics: employee engagement, employee recognition, peer recognition

The link between employee satisfaction and productivity is simpler than you think.

Every year, Glassdoor compiles a list of the “Best Places to Work.” The good people over at Glassdoor measure the quantity, quality, and consistency of employee-submitted reviews for companies across the nation, and the globe, to come up with a comprehensive catalog of 50 companies that employees absolutely adore. It turns out, the same companies that make the Best Places to Work list, also top out the S&P 500 according to CNBC. Coincidence? We think not.

Topics: employee engagement, employee satisfaction, productivity, employee productivity

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking about going elsewhere. Convention demands a calm, non-defensive, humble exterior; after all, the customer’s always right – even when they’re wrong. Handling criticism functionally might be the most difficult aspect of conducting any type of business; it’s also the most crucial. 

Topics: Customer Service, crewhu features, employee engagement, managed service providers

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

How’s your budget? Have you funded it to the “money is no object” level so you can attract the top talent? Don’t be too upset if the answer is no. 

Topics: employee engagement, employee recognition, managed service providers, crewhu features

Thinking about using an employee engagement program to improve customer service quality for your business? Wondering how improving your customer service can improve your business’s operations efficiency? Learn the different ways in which a proactive customer service & help desk support team can improve your business.

Topics: employee recognition, employee engagement, Customer Service