Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action
What’s new in tech
You probably wouldn’t have invested in a career in IT if keeping up with the latest advances weren’t thrilling. Nevertheless, with so much happening that excitement can turn to chills in just a few clicks.
Half of what’s exciting about the latest and greatest in IT is the innovative magic it takes to create the future we all dreamed of. The other side of it is getting to use those fancy new tools. And, looming over it all is the research involved in finding the right tools without wasting a professional’s valuable resources.