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Welcome to the Employment Engagement Blog

Customer Retention Means Holding Them...

Posted by Stephen Spiegel on Jan 10, 2018

How to retain clients and encourage customer feedback.

Is the customer really always.

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Uncovering The Hidden Powers of Peer...

Posted by Stephen Spiegel on Dec 20, 2017

We know how important employee recognition is coming from the boss, but how does it stack.

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What Do High Performing Companies All...

Posted by Stephen Spiegel on Dec 6, 2017

The link between employee satisfaction and productivity is simpler than you think.

Every.

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Survey Incentives: What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017

Offering an incentive for customer feedback is tricky, but profitable.

Most of us have.

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Should You Use Social Media to Solicit...

Posted by Stephen Spiegel on Nov 8, 2017

The pros and cons of social media to get customer opinions

Social media is a popular way.

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KISSing Customers: Cognitive Overload...

Posted by Stephen Spiegel on Oct 25, 2017

If you ask your customers to think too much about the job you’re doing, they’re not going.

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Why You Should Crave Negative Customer...

Posted by Stephen Spiegel on Oct 11, 2017

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking.

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The Absolute Most Valuable Things...

Posted by Stephen Spiegel on Sep 27, 2017

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

.

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Connecting the Dots: Why You Should...

Posted by Stephen Spiegel on Sep 13, 2017

They’re the ones who need to tell you how you’re doing.

How often do you talk to your.

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5 Ways to Increase Customer...

Posted by Stephen Spiegel on Aug 10, 2017

Make it easy for your customers to provide feedback

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Feedback Surveys Can Give You Great...

Posted by Stephen Spiegel on Jun 5, 2017
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Improving Customer Satisfaction Scores

Posted by Alona Bolotnikova on Feb 2, 2017

Happy customers should be a priority for any business, and using customer service.

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