Topics: customer feedback, Employee Retention and Satisfaction, growth engine, Managing a remote team culture
Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Get More Feedback: Don’t Bore Your Customers with Long Surveys
Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
What Is a Quality Review and How Do You Get More
Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score
Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
How to Use Customer Feedback to Outshine Your Competition
What to do with customer feedback to make your company amazing.
How would you feel if you expressed a complaint to a person and they walked away as if nothing had happened? That is exactly what companies are doing when they fail to act upon the feedback they receive.
Topics: customer feedback, customer retention, using customer feedback
Customer Retention Means Holding Them Accountable
How to retain clients and encourage customer feedback.
Is the customer really always right? Of course not – wait, scratch that – our customers are always right. Okay, we admit, that would be impossible... almost as impossible as holding your clients to the fire when they neglect their role in your relationship.
Topics: customer feedback, customer retention
Offering an incentive for customer feedback is tricky, but profitable.
Most of us have been asked to take a customer feedback survey, but unless we’re blown away by a service, or angry as a badger, it’s unlikely we’ll justify taking the time to submit to the request. That’s where incentives come in – you scratch our back, we’ll scratch yours.
Topics: managed service providers, customer feedback, surveys
Should You Use Social Media to Solicit Customer Feedback?
The pros and cons of social media to get customer opinions
Social media is a popular way for companies to engage with customers one-on-one. Many companies use their social media platforms as a way to solicit feedback and learn what “fans” are thinking so they can address potential problems. On the flip side, more and more customers are choosing social media as the preferred method for reaching companies when they have an issue. In fact, a Conversocial study found that 43% of customers now expect social media channels to be integrated with other customer service channels.
Topics: Customer Service, customer feedback