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Welcome to the Employment Engagement Blog

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019
A customer feedback campaign is a great way to determine how customers truly feel about your ...
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How to Use Customer Feedback to Outshine Your Competition

Posted by Stephen Spiegel on Feb 7, 2018
How a company uses customer feedback can have a direct impact on customer loyalty and a ...
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Customer Retention Means Holding Them Accountable

Posted by Stephen Spiegel on Jan 10, 2018
We don’t think of customer retention as a two-way street, but it is. You need feedback to do a ...
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Survey Incentives: What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017
Survey incentives are becoming more and more popular, because they get results. But in order ...
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Should You Use Social Media to Solicit Customer Feedback?

Posted by Stephen Spiegel on Nov 8, 2017
Social media can be a simple way to garner feedback from your customers, but it could also ...
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KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.

Posted by Stephen Spiegel on Oct 25, 2017
What is cognitive overload? If you ask your customers to think too much about the job you’re ...
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