Crewhu Blog | customer feedback

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How to Address Negative Customer Feedback

Posted by Stephen Spiegel on Nov 20, 2024

Remember that negative customer feedback is still helpful feedback. Find out how to track and ...

NPS CSAT customer segments giving a thumbs up

How Different Customer Segments Respond to NPS and CSAT Surveys (and Why It Matters)

Posted by Stephen Spiegel on Oct 9, 2024

New versus returning customers respond differently to NPS and CSAT surveys. Find out how ...

an employee working on a computer looking at an NPS vs. CSAT analysis

Comparing the NPS and CSAT

Posted by Stephen Spiegel on Aug 21, 2024

Both the NPS and CSAT feedback methods can help your business, but which is best for your ...

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The Evolution of Customer Feedback Metrics Trends

Posted by Stephen Spiegel on Aug 7, 2024

The customer feedback landscape has evolved as new tools and trends have come onto the scene. ...

different customer segments expressed with different star ratings

How Different Customer Segments Respond to Surveys

Posted by Stephen Spiegel on Jul 24, 2024

Gathering customer feedback helps you improve your business. But find out how your different ...

5 Unique Ways to Collect Customer Feedback

Posted by Stephen Spiegel on Mar 30, 2021

Collecting customer feedback can go beyond sending the old one-click survey. Use these ...

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6 Dos and Don’ts of Customer Testimonials

Posted by Stephen Spiegel on Mar 24, 2021

An important component of online reputation management is using customer testimonials. Learn ...

How Retention Is Your Growth Engine

Posted by Stephen Spiegel on Jun 30, 2020

In a new remote working environment, employees may struggle to continue effective ...

Bad Reviews Can Be Good Reviews

Posted by Stephen Spiegel on Dec 18, 2019

Does a negative review have you down? Don’t sweat it! A negative review is just your way of ...

How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019

Testimonials can be tricky to get, but securing one will help you pull website visitors ...

Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019

Businesses struggle with obtaining customer feedback, but that doesn’t have to hold true for ...

What Is a Quality Review and How Do You Get More

Posted by Stephen Spiegel on Oct 23, 2019

Reviews are hard to come by, and quality reviews are even harder. Thankfully, we have the ...

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