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Topics: Establishing value, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Reviews aren’t always glowing, and that’s OK
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Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Testimonials aren’t reviews
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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
It’s not always as simple as asking for feedback
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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
By now you should have thousands of reviews, right?
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Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score
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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
Customers want more
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Topics: Customer experience, trends, customer focus
