The Employee Engagement Blog

The Employee Engagement Blog

Bad Reviews Can Be Good Reviews

Posted by Stephen Spiegel on Dec 18, 2019 10:15:00 AM

Reviews aren’t always glowing, and that’s OK

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Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019 10:15:00 AM

Testimonials aren’t reviews

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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019 9:44:28 AM

It’s not always as simple as asking for feedback

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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

What Is a Quality Review and How Do You Get More

Posted by Stephen Spiegel on Oct 23, 2019 10:15:00 AM

By now you should have thousands of reviews, right?

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Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

6 Customer Experience Trends You Need To Know for 2019

Posted by Stephen Spiegel on Jan 11, 2019 10:00:00 AM

Customers want more

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Topics: Customer experience, trends, customer focus