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What Is a Good CSAT Score? How to Read Benchmarks, Targets, and Trends

Posted by Stephen Spiegel on Sep 28, 2026

See what counts as a good CSAT score, why 80% is a useful reference, and how response volume, ...

Net Promoter Score Benchmarks: What Counts as Good and What to Do Next

Posted by Stephen Spiegel on Aug 28, 2026

Learn how Net Promoter Score benchmarks work, what counts as good, and how service businesses ...

The Positive Impacts of Employee Incentives

Posted by Stephen Spiegel on Mar 4, 2020

How can you tell how great your employee program is? Tracking and measuring are part of ...

Planning Is How Employee Engagement Succeeds

Posted by Stephen Spiegel on Sep 4, 2019

Employee engagement is one way you can improve your company and customer experience, but if ...

Peer Recognition Is Important

Posted by Stephen Spiegel on May 20, 2019

Employee recognition is of utmost importance for a thriving workplace culture, but if the ...

How to Combine Benchmarking and SMART Goals to Improve Performance

Posted by Stephen Spiegel on Mar 21, 2018

Benchmarking can be complicated—but it doesn’t have to be. Here’s how to take advantage of ...

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