The Employee Engagement Blog

The Employee Engagement Blog

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Survey Incentives:  What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017 9:00:00 AM

Offering an incentive for customer feedback is tricky, but profitable.

Most of us have been asked to take a customer feedback survey, but unless we’re blown away by a service, or angry as a badger, it’s unlikely we’ll justify taking the time to submit to the request. That’s where incentives come in – you scratch our back, we’ll scratch yours. 

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Topics: managed service providers, customer feedback, surveys