SMART Goals Examples: No Ticket Goes Unseen
When everything is tracked, there is no way for someone to redeem a fake golden ticket
Are customer support tickets getting lost and creating chaos for your technical support team? A highly organized help desk team will deliver the best service to your customers, keeping them happy when their issues are being resolved promptly. When it comes to help desk management, Craig Fulton, a friend from ConnectWise, recommends that "Everything is a Ticket."
So, how can employee recognition software help you reach new levels of help desk support for you customers? Try strengthening your employee incentive programs by setting up a team SMART Goal for your entire help desk support team to not let any tickets go unseen. This will help you optimize your help desk processes by making sure all customers issues are being acknowledged and worked on.
Recognition Awards: Reward and Promote Great Service
Children with bad behavior had to leave the chocolate factory…good behavior reaps good rewards
Performance Management: Value Your Help Desk Team's Opinion
This is part 3 of 3 of our 'Employee Engagement' Email Series
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Image Source: Warner Bros. Entertainment Inc.