Managed service providers as an industry are losing its blur. Even people outside its influence are reaching the point where the concept is understandable. What’s helping is an overall standardization.
Offering an incentive for customer feedback is tricky, but profitable.
Most of us have been asked to take a customer feedback survey, but unless we’re blown away by a service, or angry as a badger, it’s unlikely we’ll justify taking the time to submit to the request. That’s where incentives come in – you scratch our back, we’ll scratch yours.
Topics: managed service providers, customer feedback, surveys
KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.
If you ask your customers to think too much about the job you’re doing, they’re not going to tell you how well you’re doing it.
No question about it. We want to get feedback from our customers – but here’s the thing: they’re not always willing to tell us what they think, even when we offer them the opportunity. What’s up with that?
Topics: crewhu features, managed service providers, Customer Service, customer feedback
Why You Should Crave Negative Customer Feedback
Finding strength in humility.
You’ve failed – a customer is livid, ranting, and talking about going elsewhere. Convention demands a calm, non-defensive, humble exterior; after all, the customer’s always right – even when they’re wrong. Handling criticism functionally might be the most difficult aspect of conducting any type of business; it’s also the most crucial.
Topics: employee engagement, crewhu features, managed service providers, Customer Service
The Absolute Most Valuable Things Employees Want from You
It’s reinforcement that you should never hold fast to the tenet of “business as usual.”
How’s your budget? Have you funded it to the “money is no object” level so you can attract the top talent? Don’t be too upset if the answer is no.
Topics: employee recognition, employee engagement, crewhu features, managed service providers
Connecting the Dots: Why You Should Connect With at Least 1 Customer Every Day
They’re the ones who need to tell you how you’re doing.
How often do you talk to your customers? If your answer is, “When they call you,” it’s time to make some changes. You’re missing out on powerful opportunities to find out how your business can help them.
Topics: crewhu features, managed service providers, Customer Service
5 Ways to Increase Customer Satisfaction Survey Responses
Feedback Surveys Can Give You Great Insight into Customer Happiness
Happy customers should be a priority for any business, and using customer service management tools like a client satisfaction survey provides you with invaluable information. Based on client data, improving a CSAT score from the 70%’s to the 90%’s can take little effort, but increases client retention over 50%. So what is a simple way to increase your customer satisfaction scores?
Improve Help Desk Support with Employee Recognition Software
Topics: employee recognition, smart goals, managed service providers, recognition award