The Employee Engagement Blog

The Employee Engagement Blog

3 Customer Service Trends Affecting MSPs

Posted by Stephen Spiegel on Jul 18, 2018 8:49:00 AM

Managed service providers as an industry are losing its blur. Even people outside its influence are reaching the point where the concept is understandable. What’s helping is an overall standardization.

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Topics: managed service providers

Survey Incentives:  What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017 9:00:00 AM

Offering an incentive for customer feedback is tricky, but profitable.

Most of us have been asked to take a customer feedback survey, but unless we’re blown away by a service, or angry as a badger, it’s unlikely we’ll justify taking the time to submit to the request. That’s where incentives come in – you scratch our back, we’ll scratch yours. 

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Topics: customer feedback, surveys, managed service providers

KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.

Posted by Stephen Spiegel on Oct 25, 2017 2:37:00 PM

If you ask your customers to think too much about the job you’re doing, they’re not going to tell you how well you’re doing it.

No question about it. We want to get feedback from our customers – but here’s the thing: they’re not always willing to tell us what they think, even when we offer them the opportunity. What’s up with that?

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Topics: managed service providers, Customer Service, crewhu features, customer feedback

Why You Should Crave Negative Customer Feedback

Posted by Stephen Spiegel on Oct 11, 2017 2:16:00 PM

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking about going elsewhere. Convention demands a calm, non-defensive, humble exterior; after all, the customer’s always right – even when they’re wrong. Handling criticism functionally might be the most difficult aspect of conducting any type of business; it’s also the most crucial

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Topics: Customer Service, crewhu features, employee engagement, managed service providers

The Absolute Most Valuable Things Employees Want from You

Posted by Stephen Spiegel on Sep 27, 2017 2:12:00 PM

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

How’s your budget? Have you funded it to the “money is no object” level so you can attract the top talent? Don’t be too upset if the answer is no. 

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Topics: employee engagement, employee recognition, managed service providers, crewhu features

Connecting the Dots: Why You Should Connect With at Least 1 Customer Every Day

Posted by Stephen Spiegel on Sep 13, 2017 2:13:00 PM

They’re the ones who need to tell you how you’re doing.

How often do you talk to your customers? If your answer is, “When they call you,” it’s time to make some changes. You’re missing out on powerful opportunities to find out how your business can help them.

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Topics: Customer Service, managed service providers, crewhu features

5 Ways to Increase Customer Satisfaction Survey Responses

Posted by Stephen Spiegel on Aug 10, 2017 12:04:06 AM

Make it easy for your customers to provide feedback

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Topics: Customer Service, managed service providers

Feedback Surveys Can Give You Great Insight into Customer Happiness

Posted by Stephen Spiegel on Jun 5, 2017 11:14:27 AM

            

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Topics: Customer Service, managed service providers

Improving Customer Satisfaction Scores

Posted by Alona Bolotnikova on Feb 2, 2017 1:47:12 PM

            

Happy customers should be a priority for any business, and using customer service management tools like a client satisfaction survey provides you with invaluable information. Based on client data, improving a CSAT score from the 70%’s to the 90%’s can take little effort, but increases client retention over 50%. So what is a simple way to increase your customer satisfaction scores?

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Topics: Customer Service, managed service providers

Improve Help Desk Support with Employee Recognition Software

Posted by Stephen on Jun 29, 2015 10:42:00 AM
Keeping your customers happy is one of your highest priorities. Making sure they are actually happy starts with ensuring your help desk service is of A+ quality. By maintaining high standards for your help desk employees you will be able to provide the best service to your customers at the most reasonable prices. When your help desk service is superior to the competition, at a great price, your customers will remain happy and continue to use your services. Here are 3 tips on how to use employee recognition software to maintain superior levels of support for your customers.
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Topics: employee recognition, smart goals, managed service providers, recognition award