Crewhu Blog | Stephen Spiegel (6)

Stephen Spiegel

3 Categories of Help Desk Metrics to Gamify for Better Performance

Posted by Stephen Spiegel on Jun 18, 2025

Learn how Crewhu’s Autotask integration can help MSPs track, measure, and gamify essential ...

7 Tech Trends Every MSP Should Know About

Posted by Stephen Spiegel on May 7, 2025

Learn how generative AI, 5G connectivity, and other evolving technologies are reinventing how ...

5 Key Focuses for Continued MSP Growth

Posted by Stephen Spiegel on Apr 23, 2025

Learn insightful tips for enhancing customer relationships, boosting team productivity, and ...

Service Level Agreement Tips Every MSP Should Know

Posted by Stephen Spiegel on Apr 9, 2025

Learn how to craft an effective Service Level Agreement (SLA) to protect your business, set ...

Making Room for Employee Engagement Is Critical for MSPs

Posted by Stephen Spiegel on Apr 2, 2025

Learn how modern employee engagement methods like gamification, automatic recognition, and ...

Elevate Service, Energize Crews: The Power of Gamification

Posted by Stephen Spiegel on Jan 8, 2025

Learn how gamification in customer service processes can improve employee engagement and ...

Transform Your Customer Service: Proactive Training Strategies for MSP Success

Posted by Stephen Spiegel on Dec 18, 2024

By training customer service and help desk support employees to be proactive instead of ...

How to Improve Your CSAT Process

Posted by Stephen Spiegel on Dec 4, 2024

Improve your MSP's customer satisfaction and employee performance with an updated CSAT ...

How to Address Negative Customer Feedback

Posted by Stephen Spiegel on Nov 20, 2024

Remember that negative customer feedback is still helpful feedback. Find out how to track and ...

How to Measure and Track CSAT

Posted by Stephen Spiegel on Nov 6, 2024

One-click NPS and CSAT tools from Crewhu offer real-time feedback and help you increase ...

How to Tie Customer Service and Feedback Into an Employee Reward System

Posted by Stephen Spiegel on Oct 23, 2024

By tying customer feedback to an employee reward system, MSPs can drive employee engagement, ...

How Different Customer Segments Respond to NPS and CSAT Surveys (and Why It Matters)

Posted by Stephen Spiegel on Oct 9, 2024

New versus returning customers respond differently to NPS and CSAT surveys. Find out how ...

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Stephen Spiegel

Recent Posts

3 Categories of Help Desk Metrics to Gamify for Better Performance

7 Tech Trends Every MSP Should Know About

5 Key Focuses for Continued MSP Growth

Service Level Agreement Tips Every MSP Should Know

Making Room for Employee Engagement Is Critical for MSPs

Elevate Service, Energize Crews: The Power of Gamification

Transform Your Customer Service: Proactive Training Strategies for MSP Success

How to Improve Your CSAT Process

How to Address Negative Customer Feedback

How to Measure and Track CSAT

How to Tie Customer Service and Feedback Into an Employee Reward System

How Different Customer Segments Respond to NPS and CSAT Surveys (and Why It Matters)

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How to Improve MSP EBITDA: 7 Performance Levers That Increase Profitability

The MSP’s Practical Guide to Employee Productivity Metrics

Customer Loyalty KPIs: How to Choose, Calculate, and Use the Right Metrics

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