CrewHu and ConnectWise: Integration Makes Performance Management Easy
Tired of spending so much time manually entering all your data into your employee recognition software to measure your employees SMART Goals? Now that CrewHu and ConnectWise are integrated, there’s no more reason for you to complain; and there is much more time for you to spend doing what you love. If you need, now is the time to take a five minute celebration break because performance management just got much easier! (or you can wait until you finish reading this post, if you insist) All your business management solutions are now easily integrated, so we can make your life as a manager much easier.
Innovative and integrated business-management technology solutions make it easy to keep all your departments working together rather than creating complicated, inefficient, disconnected processes. Our integration makes it easier than ever before to create/manage SMART Goals campaigns and spread recognition awards to all deserving employees. Our goal is to make it easier for you to improve your team's support quality and customer satisfaction rates, so you see a positive impact on your bottom line.
Employee Recognition Software KPI Integration
Through our integration, you are now able to transfer your KPIs (ex: # of tickets closed, average time to close a ticket, etc) seamlessly to CrewHu’s employee engagement software. This makes it easier for you to award winners when they reach their SMART Goals. And no need to worry, the numbers refresh every day so your data will be fresh when awarding your employees for their great work. Within our integration, there are 3 styles of KPIs for you to track: existing KPIs, existing KPIs with edits, and completely new KPIs created by you.
Use Existing KPIs
Add Rules to Existing KPIs
Create Unique KPIs
Now you're thinking to yourself: This seems awesome - no more wasting time punching in all the numbers (WOOHOO!). But what if I want to measure and award for something that doesn't exist as one of CrewHu's performance review examples - do I need to punch in all this data manually? NO, that's one of the best parts (no more manually inputting your data):
Now let's say you want to measure the utilization of your employees and whether or not their time is being used efficiently. If this number is not automatically integrated to CrewHu, NOT TO WORRY. Here are the one-time steps you need to take in order to create your own UNIQUE KPI to use in CrewHu: Create a new report within ConnectWise to get the data you need for your new KPI (Let's say you want to measure utilization - within ConnectWise you should be measuring your employee's time spent fixing clients' issues - billable hours - and then measure their time spent elsewhere - the remaining hours they work that don't count towards clients' billable hours). Once you set this up, notify us here at CrewHu of the new KPI you've setup (with a little bit of additional information), and your part is done. We will setup the necessary information through our integration services, and once you set up your new Utilization SMART Goal, your KPI will update daily, so your whole team can see their progress live everyday.