The Employee Engagement Blog

The Employee Engagement Blog

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

How to Help Your Employees Find Purpose in Their Work

Posted by Stephen Spiegel on Sep 18, 2019 10:21:00 AM

Finding the purpose to engage

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Topics: employee recognition, employee engagement, employee of the month, employee retention, employee satisfaction, productivity, employee productivity, employee appreciation, equal opportunities, performance, Customer Care, work life balance

Reputation Management: Encouraging Customers to Leave Reviews

Posted by Stephen Spiegel on Jul 25, 2019 2:46:38 PM
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Topics: Establishing value, Customer Care, Customer experience, trends

How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018 9:01:00 AM

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

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Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience

Customer Service or Customer Care: What’s the Difference?

Posted by Stephen Spiegel on Oct 2, 2018 9:00:00 AM

Customer service has an inward flow. Customer care flows outward. You need to know who should practice each, and how both contribute to the overall customer experience.

You wouldn’t be reading this if you didn’t have competitors that are snatching up prospects and customers. You do – and they can match you on price, as well as quality. How, then, do you differentiate yourself?

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Topics: Customer Service, Customer Care, Customer experience