Crewhu Blog | Customer Service

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Improving Customer Satisfaction Scores

Posted by Stephen Spiegel on Feb 18, 2026

Customer satisfaction depends heavily on how support crews are guided, evaluated, and ...

woman in a call center wearing a headset smiling as she talks to a customer and looks at her computer

Metrics That Matter: Call Metrics That Drive Customer Service and Growth

Posted by Stephen Spiegel on May 12, 2021

As an MSP, you always have to be sure you’re tracking the right call metrics so you can ...

employees competing in a chair race at work

4 Ways Gamification Improves Customer Service Delivery

Posted by Stephen Spiegel on Apr 28, 2021

Gamification boosts productivity by engaging and motivating workers, but did you know it also ...

Are Your Ticket Escalation Metrics Bringing You Down?

Posted by Stephen Spiegel on Dec 21, 2020

Ticket escalation can slow customer service down in the issue resolution process. Learn what ...

How Poor Ticket Completeness Is Hurting Customer Satisfaction

Posted by Stephen Spiegel on Dec 9, 2020

Your ticketing system won’t be functioning as it should unless tickets are completely filled ...

Top SLA Metrics for a High-Performing Customer Service Team

Posted by Stephen Spiegel on Dec 2, 2020

Your SLAs make promises to your customers so you both know the expectations. To ensure you’re ...

How to Turn a Bad Customer Experience into a Lifelong Relationship in 5 Steps

Posted by Stephen Spiegel on Aug 5, 2020

Every company deals with its share of bad customer experiences, but it doesn’t have to be a ...

Employee Engagement Throughout 2019

Posted by CrewHu on Jan 15, 2020

Employees and customers are two of the most important pieces of your business puzzle. How do ...

Bad Reviews Can Be Good Reviews

Posted by Stephen Spiegel on Dec 18, 2019

Does a negative review have you down? Don’t sweat it! A negative review is just your way of ...

How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019

Testimonials can be tricky to get, but securing one will help you pull website visitors ...

Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019

Businesses struggle with obtaining customer feedback, but that doesn’t have to hold true for ...

What Is a Quality Review and How Do You Get More

Posted by Stephen Spiegel on Oct 23, 2019

Reviews are hard to come by, and quality reviews are even harder. Thankfully, we have the ...

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