The Employee Engagement Blog

The Employee Engagement Blog

How to use CSAT Surveys to Boost Your Customer Satisfaction

Posted by Stephen Spiegel on Jul 7, 2020 8:30:00 AM

 

Happy customers are loyal customers, but how do you know how they feel about your business? CSAT stands for Customer Satisfaction and it’s a measurement of your customer satisfaction with the service they’ve just used at your company.
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Topics: surveys, customer satisfaction, measurement, Customer Care

Improving the Way You Use Your KPIs and Dashboards

Posted by Stephen Spiegel on May 20, 2020 8:04:17 PM
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Topics: productivity, measurement, performance

People Analytics: Your Way to Make Better Staffing Decisions

Posted by Stephen Spiegel on Jan 8, 2020 9:00:00 AM

Analyzing people

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Topics: employee recognition, employee engagement, employee retention, employee satisfaction, employee productivity, employee appreciation, fair treatment, equal treatment, equal opportunities, employee loyalty, measurement, employee reinforcement, Establishing value, eliminate confusion

Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019 9:44:28 AM

It’s not always as simple as asking for feedback

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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

What Is a Quality Review and How Do You Get More

Posted by Stephen Spiegel on Oct 23, 2019 10:15:00 AM

By now you should have thousands of reviews, right?

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Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

How to Use Benchmarking

Posted by Stephen Spiegel on Aug 7, 2019 2:56:07 PM
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Topics: measurement, performance

The Future of Customer Service Technology

Posted by Stephen Spiegel on Jul 4, 2018 8:34:00 AM


An insider look at some exciting tech tools for customer service 

Providing customers with the attention they demand—and deserve—means not only being available but also being patient enough to address their concerns respectfully. 

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Topics: Customer Service, customer satisfaction, measurement

The Key to Employee Engagement Is Measuring Their Impact

Posted by Stephen Spiegel on Jun 6, 2018 9:30:00 AM

When employees are in touch with the results of their work, they perform better.

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Topics: employee recognition, measurement, employee reinforcement

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