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Welcome to the Employment Engagement Blog

How to Retain Customers and Increase...

Posted by Stephen Spiegel on Jul 16, 2020

 

There are a lot of opportunities to retain customers and increase revenue and NPS.
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How to use CSAT Surveys to Boost Your...

Posted by Stephen Spiegel on Jul 7, 2020

 

Happy customers are loyal customers, but how do you know how they feel about your.
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Improving the Way You Use Your KPIs and...

Posted by Stephen Spiegel on May 21, 2020
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People Analytics: Your Way to Make...

Posted by Stephen Spiegel on Jan 8, 2020

Analyzing people

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Get More Feedback: Don’t Bore Your...

Posted by Stephen Spiegel on Nov 6, 2019

It’s not always as simple as asking for feedback

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What Is a Quality Review and How Do You...

Posted by Stephen Spiegel on Oct 23, 2019

By now you should have thousands of reviews, right?

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Make Your Customer Feedback Campaign...

Posted by Stephen Spiegel on Oct 9, 2019
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The Future of Customer Service...

Posted by Stephen Spiegel on Jul 4, 2018

An insider look at some exciting tech tools for customer service 

Providing customers.

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The Key to Employee Engagement Is...

Posted by Stephen Spiegel on Jun 6, 2018

When employees are in touch with the results of their work, they perform better.

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