The Employee Engagement Blog

The Employee Engagement Blog

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

How to Use Benchmarking

Posted by Stephen Spiegel on Aug 7, 2019 2:56:07 PM
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Topics: measurement, performance

The Future of Customer Service Technology

Posted by Stephen Spiegel on Jul 4, 2018 8:34:00 AM


An insider look at some exciting tech tools for customer service 

Providing customers with the attention they demand—and deserve—means not only being available but also being patient enough to address their concerns respectfully. 

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Topics: Customer Service, customer satisfaction, measurement

The Key to Employee Engagement Is Measuring Their Impact

Posted by Stephen Spiegel on Jun 6, 2018 9:30:00 AM

When employees are in touch with the results of their work, they perform better.

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Topics: employee recognition, measurement, employee reinforcement