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Welcome to the Employment Engagement Blog

Customer Service or Customer Care:...

Posted by Stephen Spiegel on Oct 2, 2018

Customer service has an inward flow. Customer care flows outward. You need to know who.

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The Future of Customer Service...

Posted by Stephen Spiegel on Jul 4, 2018

An insider look at some exciting tech tools for customer service 

Providing customers.

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Should You Use Social Media to Solicit...

Posted by Stephen Spiegel on Nov 8, 2017

The pros and cons of social media to get customer opinions

Social media is a popular way.

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KISSing Customers: Cognitive Overload...

Posted by Stephen Spiegel on Oct 25, 2017

If you ask your customers to think too much about the job you’re doing, they’re not going.

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Why You Should Crave Negative Customer...

Posted by Stephen Spiegel on Oct 11, 2017

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking.

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Connecting the Dots: Why You Should...

Posted by Stephen Spiegel on Sep 13, 2017

They’re the ones who need to tell you how you’re doing.

How often do you talk to your.

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5 Ways to Increase Customer...

Posted by Stephen Spiegel on Aug 10, 2017

Make it easy for your customers to provide feedback

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Feedback Surveys Can Give You Great...

Posted by Stephen Spiegel on Jun 5, 2017
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Improving Customer Satisfaction Scores

Posted by Alona Bolotnikova on Feb 2, 2017

Happy customers should be a priority for any business, and using customer service.

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Proactive Customer Service: 5 Steps to...

Posted by Stephen Spiegel on May 19, 2016

Set up your customer satisfaction rating snippet:

If you are reading this you probably.

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How Proactive Customer Service Programs...

Posted by Jon Belgrad, CrewHu Content Strategist on Sep 28, 2015
Thinking about using an employee engagement program to improve customer service.
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