Crewhu Blog | Stephen Spiegel (21)

Stephen Spiegel

Customer Retention Means Holding Them Accountable

Posted by Stephen Spiegel on Jan 10, 2018

We don’t think of customer retention as a two-way street, but it is. You need feedback to do a ...

Uncovering The Hidden Powers of Peer Recognition

Posted by Stephen Spiegel on Dec 20, 2017

We know how important employee recognition is coming from the boss, but how does it stack up ...

What Do High Performing Companies All Have in Common? Happy Employees.

Posted by Stephen Spiegel on Dec 6, 2017

Employee satisfaction and productivity bring more to a company than just happy employees. Your ...

Survey Incentives: What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017

Survey incentives are becoming more and more popular, because they get results. But in order ...

Should You Use Social Media to Solicit Customer Feedback?

Posted by Stephen Spiegel on Nov 8, 2017

Social media can be a simple way to garner feedback from your customers, but it could also ...

KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.

Posted by Stephen Spiegel on Oct 25, 2017

What is cognitive overload? If you ask your customers to think too much about the job you’re ...

Why You Should Crave Negative Customer Feedback

Posted by Stephen Spiegel on Oct 11, 2017

Establishing a process for collecting and responding to negative customer feedback empowers ...

The Absolute Most Valuable Things Employees Want from You

Posted by Stephen Spiegel on Sep 27, 2017

Crewhu explains why the way to ensure employees know they’re being heard is through ...

Connecting the Dots: Why You Should Connect With at Least 1 Customer Every Day

Posted by Stephen Spiegel on Sep 13, 2017

How often do you talk to your customers? If it's not often, then you’re missing out on ...

5 Ways to Increase Customer Satisfaction Survey Responses

Posted by Stephen Spiegel on Aug 10, 2017

As a managed service provider customer feedback is critical. So make it easy to respond to ...

Feedback Surveys Can Give You Great Insight into Customer Happiness

Posted by Stephen Spiegel on Jun 5, 2017

As a managed service provider customer feedback is critical. Your customer service system ...

Proactive Customer Service: 5 Steps to Collect Customer Feedback

Posted by Stephen Spiegel on May 19, 2016

Now your customers have a chance to rate your proactive customer service and give recognition ...

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Stephen Spiegel

Recent Posts

Customer Retention Means Holding Them Accountable

Uncovering The Hidden Powers of Peer Recognition

What Do High Performing Companies All Have in Common? Happy Employees.

Survey Incentives: What You Need to Know

Should You Use Social Media to Solicit Customer Feedback?

KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.

Why You Should Crave Negative Customer Feedback

The Absolute Most Valuable Things Employees Want from You

Connecting the Dots: Why You Should Connect With at Least 1 Customer Every Day

5 Ways to Increase Customer Satisfaction Survey Responses

Feedback Surveys Can Give You Great Insight into Customer Happiness

Proactive Customer Service: 5 Steps to Collect Customer Feedback

Recent Articles

How Employee Recognition Helps MSPs Improve Retention and Customer Service

Why Your MSP’s CSAT Score Is Not Enough

Net Promoter Score Benchmarks: What Counts as Good and What to Do Next

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