The Employee Engagement Blog

The Employee Engagement Blog

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019 2:15:41 PM

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Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Reputation Management: Encouraging Customers to Leave Reviews

Posted by Stephen Spiegel on Jul 25, 2019 2:46:38 PM
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Topics: Establishing value, Customer Care, Customer experience, trends

6 Customer Experience Trends You Need To Know for 2019

Posted by Stephen Spiegel on Jan 11, 2019 10:00:00 AM

Customers want more

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Topics: Customer experience, trends, customer focus

How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018 9:01:00 AM

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

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Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience

Customer Service or Customer Care: What’s the Difference?

Posted by Stephen Spiegel on Oct 2, 2018 9:00:00 AM

Customer service has an inward flow. Customer care flows outward. You need to know who should practice each, and how both contribute to the overall customer experience.

You wouldn’t be reading this if you didn’t have competitors that are snatching up prospects and customers. You do – and they can match you on price, as well as quality. How, then, do you differentiate yourself?

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Topics: Customer Service, Customer Care, Customer experience