You can’t sufficiently track NPS progress without a baseline. Here’s where to start.

Topics: Customer experience, Net Promoter Score, Metrics

Gamification offers a unique approach to incentives and rewards programs that increases customer engagement and boosts connections

Topics: gamification, Customer experience, customer engagement

 

Topics: Customer experience, Net Promoter Score, customer loyalty, key performance indicators, customer service management

Topics: Establishing value, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Reviews aren’t always glowing, and that’s OK

Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Testimonials aren’t reviews

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

It’s not always as simple as asking for feedback

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

By now you should have thousands of reviews, right?

Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Topics: Establishing value, Customer Care, Customer experience, trends