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Set a Baseline for Your NPS

Posted by Stephen Spiegel on Oct 28, 2020

You can’t sufficiently track NPS progress without a baseline. Here’s where to start.

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How Gamification Increases Customer...

Posted by Stephen Spiegel on Sep 16, 2020

Gamification offers a unique approach to incentives and rewards programs that.

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5 Ways to Turn Passives Into Promoters...

Posted by Stephen Spiegel on Aug 17, 2020

 

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Gather Customer Feedback and Increase...

Posted by Stephen Spiegel on May 7, 2020
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Bad Reviews Can Be Good Reviews

Posted by Stephen Spiegel on Dec 18, 2019

Reviews aren’t always glowing, and that’s OK

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How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019

Testimonials aren’t reviews

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Get More Feedback: Don’t Bore Your...

Posted by Stephen Spiegel on Nov 6, 2019

It’s not always as simple as asking for feedback

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What Is a Quality Review and How Do You...

Posted by Stephen Spiegel on Oct 23, 2019

By now you should have thousands of reviews, right?

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Make Your Customer Feedback Campaign...

Posted by Stephen Spiegel on Oct 9, 2019
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Reputation Management: Encouraging...

Posted by Stephen Spiegel on Jul 25, 2019

Reviews influence buying decisions

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6 Customer Experience Trends You Need...

Posted by Stephen Spiegel on Jan 11, 2019

Customers want more

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How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018

Regardless of the hurricane of emotions angry customers might inspire, matching their.

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