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    How to Get More Google Reviews and Boost Your Ranking

    Posted by Stephen Spiegel on Jun 18, 2026
    Social proof is a key driver of new business for MSPs. Discover how to get more Google reviews ...
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    How to Use Customer Satisfaction Metrics to Boost Your Brand’s Reputation

    How to Use Customer Satisfaction Metrics to Boost Your Brand’s Reputation

    Posted by Stephen Spiegel on Jul 19, 2023
    How to unlock business success by using KPIs like CSAT and NPS to measure customer ...
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    Set a Baseline for Your NPS

    Set a Baseline for Your NPS

    Posted by Stephen Spiegel on Oct 28, 2020
    Using the Net Promoter Score (NPS) in your business can provide valuable insight into company ...
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    How Gamification Increases Customer Engagement and Happiness

    How Gamification Increases Customer Engagement and Happiness

    Posted by Stephen Spiegel on Sep 16, 2020
    Gamification is an effective strategy for increasing customer engagement and offering users a ...
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    5 Ways to Turn Passives Into Promoters and Boost Your Net Promoter Score

    5 Ways to Turn Passives Into Promoters and Boost Your Net Promoter Score

    Posted by Stephen Spiegel on Aug 17, 2020
    Not sure what to do with your Net Promoter Score? If your Passive score is too high, you can ...
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    Gather Customer Feedback and Increase Conversions

    Gather Customer Feedback and Increase Conversions

    Posted by Stephen Spiegel on May 7, 2020
    Improving the customer experience is linked to higher conversion rates. Gathering, analyzing, ...
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    Bad Reviews Can Be Good Reviews

    Bad Reviews Can Be Good Reviews

    Posted by Stephen Spiegel on Dec 18, 2019
    Does a negative review have you down? Don’t sweat it! A negative review is just your way of ...
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    How to Gather Customer Testimonials

    How to Gather Customer Testimonials

    Posted by Stephen Spiegel on Dec 4, 2019
    Testimonials can be tricky to get, but securing one will help you pull website visitors ...
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    Get More Feedback: Don’t Bore Your Customers with Long Surveys

    Get More Feedback: Don’t Bore Your Customers with Long Surveys

    Posted by Stephen Spiegel on Nov 6, 2019
    Businesses struggle with obtaining customer feedback, but that doesn’t have to hold true for ...
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    What Is a Quality Review and How Do You Get More

    What Is a Quality Review and How Do You Get More

    Posted by Stephen Spiegel on Oct 23, 2019
    Reviews are hard to come by, and quality reviews are even harder. Thankfully, we have the ...
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    Make Your Customer Feedback Campaign Effective

    Make Your Customer Feedback Campaign Effective

    Posted by Stephen Spiegel on Oct 9, 2019
    A customer feedback campaign is a great way to determine how customers truly feel about your ...
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    Reputation Management: Encouraging Customers to Leave Reviews

    Reputation Management: Encouraging Customers to Leave Reviews

    Posted by Stephen Spiegel on Jul 25, 2019
    Online reviews are the new word-of-mouth. Customers know how to research, and they tend to do ...
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