Topics: Establishing value, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Reviews aren’t always glowing, and that’s OK

Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

Testimonials aren’t reviews

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials

It’s not always as simple as asking for feedback

Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

By now you should have thousands of reviews, right?

Topics: Customer Service, customer feedback, customer satisfaction, measurement, Establishing value, Customer experience, customer focus, Net Promoter Score

Topics: Customer Service, customer feedback, surveys, customer satisfaction, measurement, Customer Care, Customer experience, customer focus

Topics: Establishing value, Customer Care, Customer experience, trends

Customers want more

Topics: Customer experience, trends, customer focus

Regardless of the hurricane of emotions angry customers might inspire, matching their tone is the worst possible course of action

Topics: using customer feedback, customer satisfaction, Customer Care, Customer experience

Customer service has an inward flow. Customer care flows outward. You need to know who should practice each, and how both contribute to the overall customer experience.

You wouldn’t be reading this if you didn’t have competitors that are snatching up prospects and customers. You do – and they can match you on price, as well as quality. How, then, do you differentiate yourself?

Topics: Customer Service, Customer Care, Customer experience