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Welcome to the Employment Engagement Blog

6 Customer Experience Trends You Need To Know for 2019

Posted by Stephen Spiegel on Jan 11, 2019
Customers have specific needs and demands, and they want them addressed immediately. They want ...
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How to Deal with Angry Customers

Posted by Stephen Spiegel on Dec 5, 2018
Nobody likes dealing with angry customers, the thing is, when your customers are at their ...
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Customer Service or Customer Care: What’s the Difference?

Posted by Stephen Spiegel on Oct 2, 2018
What’s the difference between customer service and customer care? Customer service has an ...
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