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Topics: customer retention, KPI, Lack of KPI, Feedback process
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Topics: customer retention, KPI, Lack of KPI, Feedback process
Reviews aren’t always glowing, and that’s OK
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Topics: Customer Service, customer feedback, customer retention, customer satisfaction, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
Testimonials aren’t reviews
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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, convey value to a customer, Customer Care, Customer experience, customer focus, testimonials, customer testimonials
It’s not always as simple as asking for feedback
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Topics: Customer Service, customer feedback, surveys, customer retention, customer satisfaction, measurement, Customer Care, Customer experience, customer focus
What to do with customer feedback to make your company amazing.
How would you feel if you expressed a complaint to a person and they walked away as if nothing had happened? That is exactly what companies are doing when they fail to act upon the feedback they receive.
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Topics: customer feedback, customer retention, using customer feedback
How to retain clients and encourage customer feedback.
Is the customer really always right? Of course not – wait, scratch that – our customers are always right. Okay, we admit, that would be impossible... almost as impossible as holding your clients to the fire when they neglect their role in your relationship.
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Topics: customer feedback, customer retention
