The Employee Engagement Blog

The Employee Engagement Blog

5 Ways to Increase Customer Satisfaction Survey Responses

Posted by Stephen Spiegel on Aug 10, 2017 12:04:06 AM

Make it easy for your customers to provide feedback

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Topics: managed service providers, Customer Service

Feedback Surveys Can Give You Great Insight into Customer Happiness

Posted by Stephen Spiegel on Jun 5, 2017 11:14:27 AM

            

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Topics: managed service providers, Customer Service

Improving Customer Satisfaction Scores

Posted by Alona Bolotnikova on Feb 2, 2017 1:47:12 PM

            

Happy customers should be a priority for any business, and using customer service management tools like a client satisfaction survey provides you with invaluable information. Based on client data, improving a CSAT score from the 70%’s to the 90%’s can take little effort, but increases client retention over 50%. So what is a simple way to increase your customer satisfaction scores?

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Topics: managed service providers, Customer Service

Improve Help Desk Support with Employee Recognition Software

Posted by Stephen on Jun 29, 2015 10:42:00 AM
Keeping your customers happy is one of your highest priorities. Making sure they are actually happy starts with ensuring your help desk service is of A+ quality. By maintaining high standards for your help desk employees you will be able to provide the best service to your customers at the most reasonable prices. When your help desk service is superior to the competition, at a great price, your customers will remain happy and continue to use your services. Here are 3 tips on how to use employee recognition software to maintain superior levels of support for your customers.
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Topics: employee recognition, smart goals, managed service providers, recognition award

The Willy Wonka Guide to Closing Sales Deals

Posted by Stephen on Jun 24, 2015 12:47:54 PM
 
Do you feel like your sales team isn't giving you the sales results you expected? Are your employees disengaged and uninterested in their work? Do you ever feel like you are in Willy Wonka's Chocolate Factory...but instead of productive Oompa Loompas singing, dancing, and making chocolate, there are a bunch of spoiled Veruca Salts and ill-tempered Mike Teavees running around causing a raucous?
 
An employee's ability to deliver starts with their attitude towards their work. Help encourage increased employee engagement in your office by sharpening your performance management tools and effectively spreading your goals to your entire team, ultimately helping improve sales for your team.
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Topics: employee recognition, employee engagement, smart goals, managed service providers

Performance Management: How to Get Golden Results!

Posted by Stephen on Jun 15, 2015 8:00:00 AM
 
It’s likely that your business has moved (or is in a transition period) from the break/fix model to a managed service provider ( 'As-A-Service' as our friends at ConnectWise call it) business model. Another point of business optimization comes in the form of being the best business to work for your employees, optimizing your workplace.  We would like to help you optimize your employees’ quality of work and hours spent on the job using employee recognition software to increase employee engagement and happiness while on the job. Performance management is hard, so we are sharing our special tips and tools for you to start achieving total business optimization from the inside-out.
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Topics: employee engagement, smart goals, managed service providers

3 ALL STAR Recognition Awards to Improve Your Bottom Line

Posted by Stephen on Jun 1, 2015 7:34:26 AM

"Some people want it to happen, some wish it would happen, others make it happen." - Michael Jordan

As summer arrives, are your employees thinking more about being outside for summer BBQs than focusing on their work? Is their disengagement harming customer relationships? Gallup reports that "organizations in the top decile of engagement outperform their peers by 147% in earnings per share, and have 90% better growth trends than their competition." Strengthen your employee incentive programs with these ALL STAR recognition awards to improve employee engagement levels around your office, improve employee-customer relationships, and improve your bottom line.

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Topics: employee recognition, employee engagement, smart goals, managed service providers, recognition award

3 Rock Star SMART Goals Examples to Boost Employee Incentive Programs

Posted by Stephen on May 25, 2015 8:00:00 AM

Are your employee incentive programs not giving you the results you'd hoped for? Are you using employee recognition software but unsure of a good reason to start handing out recognition awards? Try one of these Rock Star SMART Goals examples to improve your employee incentive programs. Doing so will help you increase your employees' engagement, morale, and overall productivity!

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Topics: employee recognition, employee engagement, smart goals, managed service providers

5 Ways to Make Your Performance Reviews Rock

Posted by Stephen on May 21, 2015 1:13:08 PM

Tired of under performing employees? Hate taking the time to give them feedback because you think they have no hope for improvement? Never have enough time to give high-quality performance reviews because your focused on your work for the future rather than looking back at what your employees have already done? Incorporate our five tips into your employee performance reviews to make them rock and see improvements in your teams work and morale immediately!

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Topics: employee recognition, smart goals, managed service providers

3 Ways Employee Recognition Software Helps MSP Businesses

Posted by Stephen on Apr 28, 2015 9:00:00 AM

 

Employee recognition software offers value to your team by increasing efficiency and spreading your company's culture to your employees and customers. As a manager (maybe for a managed service provider) you are always looking for ways to improve your departments efficiency. Through our recognition platform, we make it easy to set goals, measure performance, and recognize + reward team members fairly, all leading to an increase in revenue for your business. Get started with our FREE SMART Goals template and you'll be on your way to increasing your ROI with all your employees. 

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Topics: crewhu features, smart goals, managed service providers