The Employee Engagement Blog

The Employee Engagement Blog

KISSing Customers: Cognitive Overload and How It Gets in the Way of Feedback.

Posted by Stephen Spiegel on Oct 25, 2017 2:37:00 PM

If you ask your customers to think too much about the job you’re doing, they’re not going to tell you how well you’re doing it.

No question about it. We want to get feedback from our customers – but here’s the thing: they’re not always willing to tell us what they think, even when we offer them the opportunity. What’s up with that?

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Topics: crewhu features, managed service providers, Customer Service, customer feedback

Why You Should Crave Negative Customer Feedback

Posted by Stephen Spiegel on Oct 11, 2017 2:16:00 PM

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking about going elsewhere. Convention demands a calm, non-defensive, humble exterior; after all, the customer’s always right – even when they’re wrong. Handling criticism functionally might be the most difficult aspect of conducting any type of business; it’s also the most crucial

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Topics: employee engagement, crewhu features, managed service providers, Customer Service

The Absolute Most Valuable Things Employees Want from You

Posted by Stephen Spiegel on Sep 27, 2017 2:12:00 PM

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

How’s your budget? Have you funded it to the “money is no object” level so you can attract the top talent? Don’t be too upset if the answer is no. 

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Topics: employee recognition, employee engagement, crewhu features, managed service providers

Connecting the Dots: Why You Should Connect With at Least 1 Customer Every Day

Posted by Stephen Spiegel on Sep 13, 2017 2:13:00 PM

They’re the ones who need to tell you how you’re doing.

How often do you talk to your customers? If your answer is, “When they call you,” it’s time to make some changes. You’re missing out on powerful opportunities to find out how your business can help them.

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Topics: crewhu features, managed service providers, Customer Service

5 Ways to Increase Customer Satisfaction Survey Responses

Posted by Stephen Spiegel on Aug 10, 2017 12:04:06 AM

Make it easy for your customers to provide feedback

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Topics: managed service providers, Customer Service

Feedback Surveys Can Give You Great Insight into Customer Happiness

Posted by Stephen Spiegel on Jun 5, 2017 11:14:27 AM

            

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Topics: managed service providers, Customer Service

Improving Customer Satisfaction Scores

Posted by Alona Bolotnikova on Feb 2, 2017 1:47:12 PM

            

Happy customers should be a priority for any business, and using customer service management tools like a client satisfaction survey provides you with invaluable information. Based on client data, improving a CSAT score from the 70%’s to the 90%’s can take little effort, but increases client retention over 50%. So what is a simple way to increase your customer satisfaction scores?

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Topics: managed service providers, Customer Service

Improve Help Desk Support with Employee Recognition Software

Posted by Stephen on Jun 29, 2015 10:42:00 AM
Keeping your customers happy is one of your highest priorities. Making sure they are actually happy starts with ensuring your help desk service is of A+ quality. By maintaining high standards for your help desk employees you will be able to provide the best service to your customers at the most reasonable prices. When your help desk service is superior to the competition, at a great price, your customers will remain happy and continue to use your services. Here are 3 tips on how to use employee recognition software to maintain superior levels of support for your customers.
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Topics: employee recognition, smart goals, managed service providers, recognition award

The Willy Wonka Guide to Closing Sales Deals

Posted by Stephen on Jun 24, 2015 12:47:54 PM
 
Do you feel like your sales team isn't giving you the sales results you expected? Are your employees disengaged and uninterested in their work? Do you ever feel like you are in Willy Wonka's Chocolate Factory...but instead of productive Oompa Loompas singing, dancing, and making chocolate, there are a bunch of spoiled Veruca Salts and ill-tempered Mike Teavees running around causing a raucous?
 
An employee's ability to deliver starts with their attitude towards their work. Help encourage increased employee engagement in your office by sharpening your performance management tools and effectively spreading your goals to your entire team, ultimately helping improve sales for your team.
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Topics: employee recognition, employee engagement, smart goals, managed service providers

Performance Management: How to Get Golden Results!

Posted by Stephen on Jun 15, 2015 8:00:00 AM
 
It’s likely that your business has moved (or is in a transition period) from the break/fix model to a managed service provider ( 'As-A-Service' as our friends at ConnectWise call it) business model. Another point of business optimization comes in the form of being the best business to work for your employees, optimizing your workplace.  We would like to help you optimize your employees’ quality of work and hours spent on the job using employee recognition software to increase employee engagement and happiness while on the job. Performance management is hard, so we are sharing our special tips and tools for you to start achieving total business optimization from the inside-out.
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Topics: employee engagement, smart goals, managed service providers