The Employee Engagement Blog

The Employee Engagement Blog

Jon Belgrad, CrewHu Content Strategist

Jon is passionate about making employee engagement fun & exciting for everyone involved while achieving proven business results and giving your business a strong competitive edge.

Recent Posts

Recruit the Best Employees: How an Employee Engagement & Reward Program Helps

Posted by Jon Belgrad, CrewHu Content Strategist on Jan 27, 2016 12:25:00 PM

Do this and have your pick of top candidates

If you’re looking for top talent, you’re not alone. Today’s highly competitive business environment leaves many companies vying for skilled workers. With so many opportunities available to them, the best employees have their pick—and it’s going to take more than a good salary to recruit them to your company. This fact is especially true if you’re looking to add tech savvy millennials to your team. So the question is, what can you do to differentiate your company from the herd?

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Topics: Blog

How MSPs Can Set New Hires Up for Success

Posted by Jon Belgrad, CrewHu Content Strategist on Jan 20, 2016 12:13:00 PM

Engage and excite new team members from Day 1!

You’ve interviewed and hired some of the brightest and best for your team. Now it’s time to bring your new talent in, get them started and ensure that they know, understand and embrace your company’s mission, values and culture. But what’s the best way to onboard, and what can you do to give them the best possible start? Take a look at this guide for tips, suggestions and techniques that some of the leading MSPs use:

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Topics: Blog

Gamification Could Be the Way You Motivate Disengaged Employees

Posted by Jon Belgrad, CrewHu Content Strategist on Jan 13, 2016 12:00:00 PM

It’s high time we started making work fun again

Gamification is more than just a buzzword—it’s a proven tool that businesses are using to engage customers and employees. Built upon one of the most basic of human emotions, the fact that everyone likes to be rewarded, gamification is transforming disengaged workers into motivated and engaged ones for top companies all over the world. If you’re not familiar with it or you haven’t yet implemented an employee rewards program, this guide is for you.

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Topics: Blog

Increasing Sales for MSPs: What Is the Single Most Important Factor?

Posted by Jon Belgrad, CrewHu Content Strategist on Dec 23, 2015 11:39:00 AM

How an employee rewards program can increase sales and improve your business’s bottom line

The statistics don’t lie: organizations with higher than average employee engagement have 25% higher profits, 50% higher sales, 50% higher customer loyalty and 38% above average productivity.

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Topics: Blog

An MSP Guide: How to Monitor Customer Happiness

Posted by Jon Belgrad, CrewHu Content Strategist on Dec 18, 2015 2:38:00 PM

A loyal customer base requires happy customers—here’s how you can earn their smiles.

Statistics will tell you that 91% of unhappy customers will never buy anything from you again. A startling figure, especially if you’re concerned that your company may not be delivering the level of customer service you’re striving for. While most businesses recognize that customer happiness is paramount to their success, they often have difficulty measuring customer satisfaction.

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Topics: Blog

Getting Negative Feedback From Customers?

Posted by Jon Belgrad, CrewHu Content Strategist on Dec 16, 2015 10:55:00 AM

5 ways MSPs can stop the madness and increase the happiness

There’s no doubt about it—no matter how hard you try, there’s always going to be someone who isn’t happy with the service you provided them. And the reality is that companies often rely on reviews and recommendations from others to make their buying decisions. So, whether the feedback is warranted or not, it’s critical to your company’s success to address and respond to negative feedback. With that in mind, here’s an overview on how to react and what you can do to reduce these types of reviews in the future.

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Topics: Blog

A New Kind of SaaS: Combining CSM and Employee Recognition

Posted by Jon Belgrad, CrewHu Content Strategist on Dec 9, 2015 10:27:00 AM

A totally winning combination that engages employees and satisfies customers

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Topics: Blog

How to Tie Customer Service and Feedback Into an Employee Reward System

Posted by Jon Belgrad, CrewHu Content Strategist on Dec 2, 2015 10:37:00 AM

4 ways to reinforce positive customer interactions and build a stronger team at the same time

What makes your company different than your competitors? While you may offer certain services that other MSPs don’t, the key differentiator between your company and others in your industry is more than likely your people and the level of service they provide to your customers.

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Topics: Blog

How to Manage the Customer Satisfaction Process

Posted by Jon Belgrad, CrewHu Content Strategist on Nov 25, 2015 9:43:00 AM

5 critical components MSPs need to put in place right away

When it comes to the success of your business, nothing ranks as high as customer satisfaction. You can have a great product and a reasonable price point, but these things mean nothing unless you have customers who are willing to pay you for what you do.

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Topics: Blog

How Proactive Customer Service Programs Improve Business

Posted by Jon Belgrad, CrewHu Content Strategist on Sep 28, 2015 6:00:00 AM
Thinking about using an employee engagement program to improve customer service quality for your business? Wondering how improving your customer service can improve your business’s operations efficiency? Learn the different ways in which a proactive customer service & help desk support team can improve your business.
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Topics: employee recognition, employee engagement, Customer Service

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