Crewhu Blog | Customer Care

What's CSAT? How to Calculate and Use Customer Satisfaction Score

Posted by Stephen Spiegel on Sep 28, 2026

Learn what CSAT means, how the score is calculated, what survey responses reveal, and how ...

How to Retain Customers and Increase Revenue with NPS Surveys

Posted by Stephen Spiegel on Jul 16, 2020

Follow these tips on how to retain customers and increase revenue with NPS Surveys. NPS ...

How to use CSAT Surveys to Boost Your Customer Satisfaction

Posted by Stephen Spiegel on Jul 7, 2020

How to use CSAT Surveys to boost your Customer Satisfaction? CSAT measures your customer ...

Getting Back to Business: Resetting Goals and KPIs as Your Business Reopens

Posted by Stephen Spiegel on Jun 25, 2020

As the future of COVID-19 remains uncertain, it’s important to be adaptable as you reopen your ...

Gather Customer Feedback and Increase Conversions

Posted by Stephen Spiegel on May 7, 2020

Improving the customer experience is linked to higher conversion rates. Gathering, analyzing, ...

Employee Engagement Throughout 2019

Posted by CrewHu on Jan 15, 2020

Employees and customers are two of the most important pieces of your business puzzle. How do ...

Bad Reviews Can Be Good Reviews

Posted by Stephen Spiegel on Dec 18, 2019

Does a negative review have you down? Don’t sweat it! A negative review is just your way of ...

How to Gather Customer Testimonials

Posted by Stephen Spiegel on Dec 4, 2019

Testimonials can be tricky to get, but securing one will help you pull website visitors ...

Get More Feedback: Don’t Bore Your Customers with Long Surveys

Posted by Stephen Spiegel on Nov 6, 2019

Businesses struggle with obtaining customer feedback, but that doesn’t have to hold true for ...

Make Your Customer Feedback Campaign Effective

Posted by Stephen Spiegel on Oct 9, 2019

A customer feedback campaign is a great way to determine how customers truly feel about your ...

How to Help Your Employees Find Purpose in Their Work

Posted by Stephen Spiegel on Sep 18, 2019

Sometimes all it takes to engage your employees is helping them find purpose in their work. If ...

Reputation Management: Encouraging Customers to Leave Reviews

Posted by Stephen Spiegel on Jul 25, 2019

Online reviews are the new word-of-mouth. Customers know how to research, and they tend to do ...

Blog