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Stephen Spiegel

Recent Posts

Survey Incentives: What You Need to Know

Posted by Stephen Spiegel on Nov 22, 2017

Offering an incentive for customer feedback is tricky, but profitable.

Most of us have.

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Should You Use Social Media to Solicit...

Posted by Stephen Spiegel on Nov 8, 2017

The pros and cons of social media to get customer opinions

Social media is a popular way.

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KISSing Customers: Cognitive Overload...

Posted by Stephen Spiegel on Oct 25, 2017

If you ask your customers to think too much about the job you’re doing, they’re not going.

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Why You Should Crave Negative Customer...

Posted by Stephen Spiegel on Oct 11, 2017

Finding strength in humility.

You’ve failed – a customer is livid, ranting, and talking.

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The Absolute Most Valuable Things...

Posted by Stephen Spiegel on Sep 27, 2017

It’s reinforcement that you should never hold fast to the tenet of “business as usual.”

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Connecting the Dots: Why You Should...

Posted by Stephen Spiegel on Sep 13, 2017

They’re the ones who need to tell you how you’re doing.

How often do you talk to your.

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5 Ways to Increase Customer...

Posted by Stephen Spiegel on Aug 10, 2017

Make it easy for your customers to provide feedback

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Feedback Surveys Can Give You Great...

Posted by Stephen Spiegel on Jun 5, 2017

            

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Proactive Customer Service: 5 Steps to...

Posted by Stephen Spiegel on May 19, 2016

 

Set up your customer satisfaction rating snippet:

If you are reading this you probably.

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How to Boost Productivity with...

Posted by Stephen Spiegel on Apr 1, 2015

Having trouble keeping your employees engaged? Having trouble retaining employees for.

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