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Stephen Spiegel

Recent Posts

How to Gamify Your Metrics (and Why You Should)

Posted by Stephen Spiegel on Mar 11, 2021
Engaging your employees helps the business stay productive and successful. Learn how to gamify ...
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How Your Online Reputation Can Boost Your CSAT

Posted by Stephen Spiegel on Feb 17, 2021
Customers find businesses online more than ever before. How’s your online reputation? And how ...
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5 Ways to Improve Business Processes and Crush Your Goals

Posted by Stephen Spiegel on Feb 10, 2021
Inefficient procedures get in the way of business growth. But how do you know if you need to ...
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6 Help Desk Metrics That Boost Customer Satisfaction

Posted by Stephen Spiegel on Jan 27, 2021
Metrics like CSAT help you understand how your customers are interacting with your brand. But ...
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6 Ways Gamification Makes You a Better Employer

Posted by Stephen Spiegel on Jan 20, 2021
Gamification can quickly increase employee engagement and satisfaction. But it can also ...
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Are Your Ticket Escalation Metrics Bringing You Down?

Posted by Stephen Spiegel on Dec 21, 2020
Ticket escalation can slow customer service down in the issue resolution process. Learn what ...
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How Poor Ticket Completeness Is Hurting Customer Satisfaction

Posted by Stephen Spiegel on Dec 9, 2020
Your ticketing system won’t be functioning as it should unless tickets are completely filled ...
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Top SLA Metrics for a High-Performing Customer Service Team

Posted by Stephen Spiegel on Dec 2, 2020
Your SLAs make promises to your customers so you both know the expectations. To ensure you’re ...
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6 Types of Employee Recognition and Rewards Programs That Really Work

Posted by Stephen Spiegel on Nov 25, 2020
When you’re ready to start rewarding and recognizing your workers, there are a few different ...
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5 Steps to Start Your Employee Rewards and Recognition Program

Posted by Stephen Spiegel on Nov 11, 2020
Crewhu helps you start a rewards program for your employees from scratch. Recognition keeps ...
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Top 6 Reasons to Implement a Rewards and Recognition Program

Posted by Stephen Spiegel on Nov 4, 2020
There are many benefits to team productivity and employee satisfaction when you implement a ...
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Set a Baseline for Your NPS

Posted by Stephen Spiegel on Oct 28, 2020
Using the Net Promoter Score (NPS) in your business can provide valuable insight into company ...
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