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Stephen Spiegel

Recent Posts

6 Types of Benchmarking Your Business Needs to Know About

Posted by Stephen Spiegel on Oct 14, 2020
For your business’s performance to continuously improve, you need to start benchmarking. This ...
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How to Integrate NPS Results Into Your Company Culture

Posted by Stephen Spiegel on Oct 7, 2020
Use NPS results to their fullest by incorporating insights into the way you approach company ...
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3 Ways to Use Gamification to Improve Recruitment and Hiring

Posted by Stephen Spiegel on Sep 30, 2020
Gamification can engage employees and customers in new and exciting ways. Learn how to ...
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How Gamification Increases Customer Engagement and Happiness

Posted by Stephen Spiegel on Sep 16, 2020
Gamification is an effective strategy for increasing customer engagement and offering users a ...
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What to Do When You Feel Like You’ve Hit a Ceiling of Revenue

Posted by Stephen Spiegel on Sep 13, 2020
Do you feel like you’ve hit a ceiling of revenue that you can’t break through? Scaling your ...
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Lack of Process: The Silent Killer of KPIs

Posted by Stephen Spiegel on Sep 13, 2020
KPIs give you valuable insights into measurables like customer retention, loyalty, and ...
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Training with Gamification

Posted by Stephen Spiegel on Sep 2, 2020
You may think that work and play have to be separate, but incorporating gamification in ...
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Improve Customer Surveys by Honing the Focus

Posted by Stephen Spiegel on Aug 19, 2020
Sending out customer surveys is a step in the right direction toward customer satisfaction and ...
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5 Ways to Turn Passives Into Promoters and Boost Your Net Promoter Score

Posted by Stephen Spiegel on Aug 17, 2020
Not sure what to do with your Net Promoter Score? If your Passive score is too high, you can ...
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How to Turn a Bad Customer Experience into a Lifelong Relationship in 5 Steps

Posted by Stephen Spiegel on Aug 5, 2020
Every company deals with its share of bad customer experiences, but it doesn’t have to be a ...
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3 R’s of an Effective Employee Rewards Program

Posted by Stephen Spiegel on Jul 28, 2020
Keeping your customers happy starts by keeping your employees happy. Follow these three R's of ...
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How to Retain Customers and Increase Revenue with NPS Surveys

Posted by Stephen Spiegel on Jul 16, 2020
Follow these tips on how to retain customers and increase revenue with NPS Surveys. NPS ...
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